1. Timely & accurate sales order processing, incl. sales order review and confirmation, price verify, credit status checking, order booking and so on.
2. Follow up planning with plant , send order confirmation to customer as per SLA agreed.
3. Follow up production progress, e.g. PO confirmation, credit status and price review, customer special requirements…etc.
4. Monitor customer consignment stock, arrange stock transfer timely and responsible for regular stock counting.
5. Follow up customer over limit and overdue and solve credit block issue together with Sales and Finance.
6. Prepare docs and send shipping instruction, incl. Imp & Exp shipment and domestic transportation. Follow up shipping status, send relevant docs to customers and solve any discrepancy.
7. Follow up Sales rebate review and implement as per agreement and DOA.
8. Clean billing block issue and maintain delivery precision report as per SOP.
9. Support new product launching plan (FOC samples, customer special requirement for package solutions).
10. Update product price list in SAP.
11. Support for Customer Complaint, coordinate with relevant department for responsibility assignment, following the investigation report and feedback to customer, implement compensation process basing on DOA.
12. Coordinate Master Data maintain, such as new trading goods product, extend trading goods product/customer information.
13. Summarize daily operation tips, and support SOP continuous improvement.
14. Support supplier evaluation request.
15. Weekly CS KPI update as per assignment and sharing plan.
16. Weekly or monthly Sales Report, such as sales volume, samples, KA reports, OTIF, Customer Claim resolution and so on.
