岗位职责: 1、负责客户服务诉求的登记、处理和回复; Responsible for the registration, processing and reply of customer service requests. 2、负责客户销售需求的报价.订单确认和后续执行; Responsible for quotation of customer sales requirement. Order confirmation and follow-up execution. 3、负责各类数据统计、工作报表的及时完成; Responsible for the timely completion of various data statistics and work reports. 4、协助部门售后目标的达成; Assist the achievement of the department's after-sales goals. 5、负责与其它部门的工作沟通和协调 Responsible for the communication and coordination of other departments. 6、其它售后工作支持。 Other support of after-sales service work.
任职资格: 1、熟练使用Office办公软件 Proficient in using Office software 2、情绪自我管理能力和抗压能力 Emotional self-management ability and ability to work under pressure; 3、以结果为导向的积极主动工作方式和状态 Results oriented and proactive work style and state; 4、善于沟通和具备团队合作意识 Good at communication and teamwork awareness 5、重视客户满意度 Focus on customer satisfication