Responsibilities
83Responsible for technical growth and technical support projects at assigned customers, while working in close cooperation with respective Account Managers. Play an important role with pharmaceutical customers, representing technical community as problem-solvers. Be often the first to identify new opportunities and work with the Product and Process R&D groups to develop new products or process technology to support the customers.
83Provide the critical link between customers and technical expertise from troubleshooting, to supporting processing of existing products at customers, to defining new product applications and modifying existing products to meet new customer needs.
83Partner with the commercial team to understand how he/she can help deliver/exceed the business plan, by developing customer intimacy and generating/presenting relevant, credible, high quality technical information for targeted customers.
83Constantly engaged with customers, building productive and collaborative trust-based relationships with the assigned accounts.
83Cover immediate action/troubleshooting at customers in close cooperation with sales, research and manufacturing activities, including sampling, identifying problem source and reporting.
83Participate in and follow application and product development activities. Leads implementation at core customers in cooperation with other AD&I Scientist /R&D colleagues and in alignment with the business strategy.
83Ensure product quality and performance standards meet customer needs through continuous evaluation of product. Handle customer specification requests, and accesses QA/QC data and information.
83Work closely with customers to ensure existing products are running smoothly and to position new products and technologies.
83Present technical papers at conferences, in webinars and in other external situations in order to promote products and technology.
83Work closely with regulatory team to support the product registration, technical consulting and communication with local regulatory authorities, such as ChP and exert technical impacts on regulatory representing company.
Requirements
83Master’s degree or above (Ph.D. is preferred) in Pharmaceutical Science or related industry fields.
83At least 3 years of hands-on experience working in a pharmaceutical company or industrial similar position.
83Industry experience in formulation of immediate and modified release oral solid dosage forms. Knowledge in nutraceuticals is a plus.
83Industry experience in formulation of liquid suspension & semi-sloid dosage forms, such as gel, scream, lotion is a plus.
83Ability to influence customer’s decision in selecting excipients in their drug products.
83Trouble-shooter and solution provider are to customers using our products in drug products.
83Technical service and development experience is strongly preferred.
83Around 50% mainly within Great China but may expand to Asia Pacific or globe.
83Good English & mandarin skill.