The China Technical Service is a core function of the national service process. The Engineer reports directly to the China Technical Service Director. Additionally, for International & strategic purpose, the Engineer will work closely with the RTS team in Germany.
The Technical Service Engineer position has the following responsibilities:
1.The sustainable development of the service quality within the territory with the aim of maximize RATIONAL customer benefits and satisfy customer
2.Leading, maintaining and developing long term relationships with RATIONAL Service Partner.
3.Service training for both internal and external demands
Primary tasks (but not limited to):
74Consultation in technical issues by phone and in person
74Administration and follow up of warranty notifications
74Use SalesForce manage daily work
74Quality and management reporting, monthly reports to the Service Director China, covering items such as the following: (service activities, achievements, project progress, technical / quality problem)
74Improvement of product and service quality in the long term
74Participate in, or assist partners, in trade shows & events where required.
74Monitoring RSP’s spare parts stock availability in region
Practical Experiences/skills:
74Extensive relevant service experience and existing relationships in the kitchen equipment or hospitality industry
74A keen understanding of electrical and mechanical knowledge
74Outstanding skills in the areas of relationship, communication, negotiation & selling
74Has strong sense of customer service and professional demeanour
74Good IT-abilities (MS Office; SAP & Salesforce preferred)
74Experience in the field of technical service and in dealing with dealer/distributor/service partner networks
Qualities; The Person...
74Is a great trainer and presenter
74Has entrepreneurial spirit with a hands-on-mentality
74Is proactive, enthusiastic, open minded and customer-oriented
74Is results oriented
74Is self-motivated & driven by self-initiative.
74Is a team player, actively fostering RATIONAL values.
Qualification:
74Electrical and mechanical bachelor or higher
Languages:
74
Proficiency in English (written & spoken) is essential.
Key Contacts:
74Internal regional: TechnicalService Director, Sales Director, Regional Sales Managers, Application chefs and Internal Sales
74Internal international: RATIONAL Technical Service (RTS)
74External: RATIONAL Service Partner (RSP), RATIONAL Customers, Consultants, Dealers etc.
Confidentiality:
All documents, pictures and all kind information are confidential. The details are described in a separate agreement. The Service Engineer may have to sign a relevant confidentiality and non- competition agreement to protect the key account as well as RATIONAL.
Other:
Willingness to travel / valid driver's licence