职位详情

登录

Customer Service Process Super User
2-2.2万
人 · 本科 · 5年及以上工作经验 · 性别不限2024/12/04发布
五险一金年终奖金弹性工作定期体检免费班车带薪年假节日福利做五休二

松江区荣乐东路289号

公司信息
庞贝捷涂料(上海)有限公司

外资(欧美)/500-1000人

该公司所有职位
职位描述
Business role which acts as the functional expert (“Super User”) for the implementation of SAP across large China SBUs.
This role could have responsibility across multiple sites or regionally and expected to take both a strategic and tactical view of business processes and S4H template management and governance for CS team.
The role works closely with SAP COE team to address business process requirements, technical matters to ensure adherence to S4H template, efficient and robust business processes.
End to end SAP O2C process integration.

Key Responsibilities:
Identify order management and invoice settlement processes best suited to meet customer requirements in highly complex production environments
Cross SBU business processing mapping, impact and gap assessments to S4H template
Lead change management initiatives, effective risks mitigations associated with systems implementations and reductant business processes
Collaborate with SAP COE team on system integrations and support Systems Integration Testing (SIT)
Lead and support CS team with User Acceptance Testing (UAT), including end-to-end testing
Provide onsite training and support to CS team relative to S4H including establishing and developing other Superusers
This includes having to assist in knowledge/data transfer from one system to another, lead to troubleshoot issues
Act in the capacity of CS process lead for new implementations (new plant construction / acquisitions)
Support Business Development and Solution Design teams with designing business processes, enhancing or expanding S4H template

Skills / Qualifications:
Bi lingual (Chinese and English speaking)
Superior relationship building experiences with effective negotiation skills
Proficiency in Microsoft Office, internet, web based and job specific software applications
Super user to expert level in CS process
Strong analytical, technical and business process mapping skills
Self motivated
Customer Centric
Agile and resilient

相关职位
Customer Service Supervisor - AP2-3万·13薪
节日福利
30万起直招高级私人管家2-3万
CRM Assistant Manager2-3万
游客服务经理25-50万/年
CRM Supervisor1.8-2.5万·13薪
查看所有职位
51米多多提醒你:在招聘、录用期间要求你支付费用的行为都必须提高警惕。 以招聘为名的培训、招生,许诺推荐其他工作机会,甚至提供培训贷款,或者支付体检 、服装、押金和培训等费用后才能录用工作的,都属于违法行为,应当提高警惕。一经发现,请立即举报,并向当地公安机关报案。

举报

招聘信息 > 上海招聘 > 客服招聘 > 上海客服主管招聘

收藏

热门职位热门城市周边城市