Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join our team. In this role, you will: - Handle and resolve customer complaints and queries promptly, accurately, and courteously. - Assist in developing and implementing customer service policies and procedures. - Provide support to the customer service team and coordinate with other departments to resolve customer issues. - Assist in monitoring customer service performance and suggest areas of improvement. - Participate in training sessions to enhance skills and performance.
Qualifications
To be successful in the role, you should meet the following requirements: - A minimum of 3 years of experience in a customer service supervisory role. - Excellent verbal and written communication skills. - Strong problem-solving skills and ability to make sound decisions. - Demonstrated ability to work well in a team environment. - Ability to handle stressful situations and remain calm under pressure.
You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Company relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /RG
Issued by HSBC Insurance Brokerage Company Limited
