North Asia (NA) IT Coordinator IT技术支持
Opportunity
Provide IT coordination, assistance, and support, within the North Asia (NA) region, whilst providing an effective
and cost-efficient IT services to the user communities, in-line with Group IT Services & Applications Portfolio,
Standards and Policies. This individual may also take a role in the Corporate Competency Center(s) within the
region (workload allowing) and to contribute to Corporate level programmes and/or projects (workload allowing).
Reporting Line & Location
The North Asia IT Coordinator will report to the APAC Business Information Manager.
The role will be based in Shanghai, China.
Main Accountabilities
61 Provide an effective and cost efficient, business oriented and user focused IT support services for the
North Asia region, in-line with Group IT Services & Applications Portfolio, Standards and Policies;
61 Identify, define and propose opportunities for value creation through the use of IT Services & Applications
and associated tools for the North Asia region;
61 Streamline and optimise the North Asia region’s service providers to better achieve cost effectiveness,
process efficiencies, and to drive optimal user experience with IT;
61 Contribute to the formulation of the Azelis IT Strategy at an APAC level, assisting the APAC Business
Information Manager;
61 (Where applicable) support the locally implemented Corporate Competency Center(s) within the region
and/or share resources with one or more Corporate Competency Center(s).
Responsibilities / Tasks
61 Ensure the availability of a front-office for IT coordination activities during the agreed business hours in
the assigned countries and sites, including, but not limited to: Shanghai office, Japan’s offices, and South
Korea’s offices
61 Ensure operational execution of onsite support services in accordance with the published Service Level
Agreements (SLAs)
61 Supports the APAC IT organisation in major IT projects, including, but not limited to system
updates/upgrades, office moves, server migrations, infrastructure improvements, etc.
61 Supports the APAC IT organisation in value-added business projects
61 Actively supports the APAC IT organisation in:
o Front-office activities (call, chat, etc.) including analysis, resolution and clear communication to
end-users
o Deliver technical support for all endpoint equipment and on-premise services (e.g. deployment of
new desktops/laptops, troubleshoot network connectivity issues, etc.)
o Investigate and analyse correlation between individual issues in order to assure correct urgency,
impact and associated coordination is established
o Troubleshoot complex issues prior to handover to 3rd line support
o Proactively develop and promote end-user documentation or self-service options towards endusers
o Supports the APAC IT organisation in developing and implementing best practice for the Asia
Pacific region
61 Provide IT support (mobile) Azelis users traveling within the North Asia region and its sites
61 Ensure coverage and support services continuity across sites within the North Asia region
61 Continuous optimisation of the 3rd party service provider landscape for better cost control and to provide
process efficiencies for an optimal user experience with IT
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61 Execute on the infrastructure and information security setup for Azelis entities in collaboration with the
PMI project team/s
61 Timely and complete initiation and follow-up of projects for the North Asia region, in collaboration and
coordination with the relevant Corporate Competency Centers
61 Collaborates and coordinates with IT service providers in the North Asia region to deliver on any engaged
services
61 Execute on any other tasks assigned that is relevant to the role and responsibilities of the employee
Skills & Competencies
61 Advanced level of English, speaking and writing capabilities
61 Broad and in-depth knowledge about common IT platforms and solutions, focused on end-user experience
(End-user configurations & office productivity solutions, network services, domain controllers, email
systems, file storage solutions, printing solutions, etc.)
61 IT Support Services process models, workflows and tools (helpdesk, ticketing, remote user assistance, etc.)
61 The ability to manage relationships with all 3rd party service providers in the region
61 The ability to advise on economical aspects and the design of IT solutions
61 The ability to facilitate the implementation of changes in the IT environment
61 Well-developed interpersonal and communication skills
61 Able to work independently, setting of priorities and efficiently meeting explicit and implicit deadlines
61 Good problem analysis and problem-solving skills
61 Detail-oriented and thorough team player with strong work ethics
61 User service orientated, self-motivated and result-oriented
61 Ability to interact and communicate effectively with all levels of staff and management
61 Dependable and flexible; adaptable to fast changing circumstances
61 (Good to have) experience and skills in information security
61 (Good to have) experience and skills in understanding how infrastructure and information security connects
with each other