I. Job Purpose （岗位设立目的）
To support all China service team for the warranty and service sales order process and internal process support.
支持中国售后服务团队，保修流程，售后服务合同执行，及其他售后服务团队的内部支持工作
II. Influence Dimension （影响维度）
China sales& Service team, KOB 3 sales
中国销售及售后服务团队及KOB3 销售

III. Principal Responsibilities （主要职责）
- Service warranty validation, warranty job order application, follow up and arrange the delivery to customer. 售后质保核实，保修令号的申请及跟踪，发货
- Service sales order/job order application, creation. Follow up for the material schedule and arrange the shipment as per service requirements and apply for invoice for customer. 售后收费维修订单/工单的申请创建，物料交期跟踪及根据售后指示发货,并申请开票给客户。
- Parts price calculation and LT inquiry(sales& service inquiry)标准物料及非标物料成本计算售价（存档）及交期询问（销售和售后）
- Purchase application and follow up for non-standard material request from service engineers 售后工程师非标物料采购申请及到货跟踪
- Compliance screening for service request 售后服务需求的贸易合规筛查
- Analysis for service performance( personal, region, segment, product family) 售后销售业绩匹配销售（人员， 地区，行业，产品类别）
- Monthly job order review and close配合财务确认当月JO关闭
- Response to Company Audits配合公司财务审计
IV. Prerequisites（任职必要条件）
Education/Skills / Technical Knowledge / Experience（学历/技能/专业知识/经历）
Education: College or University degree
教育： 大专或本科
Good communication skills, customer oriented, result driven, careful.
良好的沟通能力，客户导向，结果导向，做事认真仔细。
Need work as overtime.
需要加班
Good at office software, knowledge of oracle or other ERP system will be a plus.
熟悉办公软件，有Oracle 或ERP经验的人员为更佳。
Frequent English skills will be a plus.
良好的英语能力为更佳。