DUTIES AND RESPONSIBILITIES 工作职责:
61 Greet every patients and update patient’s information in system
61 Record details of payment issue, appointment changes or special notes
61 Billing and cashiering correctly
61 Prepare insurance claim documents for direct billing
61 Handle external and internal calls properly
61 Identify, handle and resolve customer enquiries using all modes of communications, such as face to face, calls, SMS, WeChat, email and fax
61 Educate customers on services available.
61 Upsell and cross sell Jiahui health service products through face to face service or through phone calls
61 Update physician’s roster and schedule patient’s appointment
61 Ensure PA counter and customer waiting area is tidy and clean
61 Identify areas for improvement and participate in improvement initiatives which respond to patient care needs.
61 Ensure teamwork and participate in all activities related to the smooth running of the service counter being assigned to
EXPERIENCES, SKILLS AND ABILITIES 经验，技能及能力要求：
61 Strong customer service skills
61 Good problem-solving and team work ability
61 Ability to handle computer-related tasks
61 Strong communication and coordinating skill
61 Proactive to solve customers’ problems and build professional relationships
61 Good English skill (ability to talk with and write emails to patients/colleagues)
61 Being able to multitasking effectively
61 Excellent time management skills
61 Basic critical thinking and problem solving skill