61 全面理解合同条款、服务范围和顾客期望，努力满足客户需求
Understands the contract terms, conditions, service scope and client’s expectations at a detailed level ,makes great efforts to meet customer needs
61 有效调配资源，在满足甚至超越合同要求
Directs management resources to ensure that service levels are met and/or exceed throughout the life of the contract
61 为客户在合同约定之外的服务需求提供建议书并协商报价
Prepares proposals and negotiating profitable compensation for requested work outside the original contract
61 确保各项工作符合合同约定
Ensures that work perform is covered by the contract
61 和客户紧密合作以确保满意度。根据工作计划，收集、理解和管理客户期望。
Works closely with the client and customers to ensure satisfaction. Ensures the capture, understanding and management of client’s expectations in line with a detailed operational plan
61 制定客户业务计划，从而为客户建立积极主动的战略目标，在此基础上执行方案和计划。
Establishes a business plan to capture the strategic initiatives and targets for the client and the activities and actions to deliver on these
61 定期与客户进行业务回顾以确保客户的期望与所提供服务保持一致性，及时汇报活动、趋势、花销及改进情况
Periodically conducts business reviews with the client to ensure alignment between expectations and delivery, reports regularly on activity, trends, spend, improvement initiatives
61 管理关键收益结果的交付情况，确保与设施计划和顾客期望及商业需要向匹配。
Measures, monitors and reports on the delivery of the key benefits and outcomes to the client, in line with the Facility Plan and client’s expectations and business needs
61 向顾客展示提升业绩的商业案例，包括顾客满意度和生产力、过程改进和资产使用、安全、生产力和循环利用等情况
Presents business cases to the client for improvement to their business in terms of the clients staff satisfaction and productivity, process improvement and asset utilization, safety, productivity and life cycle
61 了解行业最新趋势，及时与客户沟通提供创新建议且实施
Understand the latest trends in the industry, communicate with client in a timely manner to provide innovative suggestions and implementation
61 执行客户相关政策，业务流程和标准
Administers Client policies, business procedures and standards at the account to ensure compliance within the account wide
61 建立安全工作程序，确保安全目标的实现或超越
Establishes the account safety program and ensures that all safety program goals and objectives are met/exceeded
61 建立流程/绩效管理方法，在质量控制、活动、安全、成本和顾客满意度的表现和趋势方面进行追踪、分析并提供报告
Establishes procedure performance metrics; tracks, analyses, and reports performance and trends in terms of quality, activity, safety, cost, and customer satisfaction
61 建立和管理紧急事件、连续性业务、事件管理计划及包含政治汇报的流程，并确保与客户和我司指导方针相一致。
Establishes and manages an emerging issues, business continuity and incident management plan and process including reporting regime in line with customer and Aramark guidelines
61 为服务团队提供技术和管理指导，合理利用资源，努力提高客户的满意度并降低成本
Provides the technical and management direction for all facility management services teams and taps into our resources to reduce cost and increase satisfaction
61 与同事共享改进过程
Shares process improvements with peers
61 指导服务团队解决营运中出现的问题和挑战
Provides operational leadership in problem solving and decision making to ensure that account issues and challenges are resolved proactively
61 提供所需的报告 (月度报告/KPI报告/整改报告)
Provide reports which the customer needs(monthly report/KPI report/Improvement report)
61 主动巡检,保证现场的服务质量和客户满意度
Inspection actively to ensure the quality of on-site services and customer satisfaction
61 人员培训
Training for on-site employees
61 持续改进现场服务质量
Continuous improvement of the services quality
61 流程和规范的制订、统一及定期沟通协调
Formulation, unification and regular communication and coordination of processes and specifications
61 为每一名团队成员制定绩效指标并定期进行总结
Conducts performance reviews and goal-setting with key site resources and each employee under the direction
61 在人力资源部的协助下，招募合适的员工
Recruits the suitable key management staff for team with the help of HR Dept.
61 建立和领导一支高度敬业的团队
Establishes and leads a highly engaged account team
61 发展和实施详细的人员发展和接替计划
Develops and implements a detailed succession and people development plan
61 与项目的全体员工建立及时、有效的沟通，从而建设强有力的双赢关系
Provides timely and effective communications with all employees within the project in order to build strong win-win relationship
61 定期与管理层人员交流分享重要信息，并能从战略层面给予建议或方案
Regularly communicate and share important information with management personnel, and be able to provide suggestions or solutions from a strategic level
61 建立适合本部门的培训方式，培训、指导团队员工，帮助他们不断提高
Establishes a site base training plan and trains and coaches the team to achieve the development
61 按照正规的发展计划，对临时代岗经理进行培训、发展。确保为他们传授正确的经验、知识，为成为一名合格的临时代岗经理做好准备。
Carry out training and development for temporary acting managers according to the formal development plan. Ensure that they are imparted with the right experience, knowledge and preparation to become a qualified interim manager.
61 确保执行营运必做健康、安全与环境篇
Be conversant and in compliance with Les Incontournables for Health, Safety and Environment module
61 严格遵守各项安全条例，确保零事故
Performs all duties in a safe manner in following all safety procedures, ensures nil incident
61 确保员工了解并运用企业理念，核心价值观、道德准则，以及公司其他政策
Ensures staffs understand and apply Company philosophy, core values, ethical principles and all Company policies
61 执行上级委派的其它任务
Carries out other duties and tasks assigned by supervisors
教育背景 Education Background
- 本科及以上学历 Bachelor degree or above
- 技术、企业管理、酒店管理、工业管理专业
Major in Technical, Business Management, Hotel Management or Industrial
工作经验Management discipline Working Experience
12年以上设施支持及维护领域管理经验，餐饮管理经验佳
12 years and above of management/supervisory experience in the facilities support and/or maintenance operations， catering service experience is a plus
7年以上团队管理经验
More than 7 years of team management experience
专业技能
Professional skills
广泛的客服知识
Extensive knowledge in customer service
较强的统筹规划能力
Strong overall planning ability
较强的团队建设及培养能力
Strong team fitness and training capabilities
沟通能力
Written communication skills
出众的分析能力
Outstanding analyzing capacity
职业敏感度
Career awareness
风险管理能力
Risk management capability
创新能力
Innovation ability
通用技能 General skills
良好的倾听、演讲和沟通技巧
Good listening, presentation and communication skills
良好的团队意识
Good team spirit
较强的领导力和执行力
Strong leadership and execution ability
英语口语及书写流利
Fluency in spoken and written English
基本的电脑办公软件（Word，Excel）操作能力, 能进行数据分析
Basic computer skills (office software – word, excel) and data analysis