Essential Duties and Responsibilities
63 Welcomes tenants/employees and announces clients, applicants, and visitors
63 Responsible for responding promptly with accurate and thorough information according to the specific requests
from tenants, employees and visitors
63 Conducts a variety of front-of-house activities including:
63 Guest registration through badging software
63 Guest accommodation with luggage/coats, etc.
63 Provides visitors with information to navigate the building including pointing out nearest amenities
and fire exits
63 Issues visitor passes and validates parking
63 Answers telephone in friendly, professional manner
63 Maintains accurate records of service requests and status
63 Arranges guides as needed
63 Receives and directs incoming calls to appropriate personnel/tenants and voicemail
63 Provides assistance services to tenants/employees and guests including but not limited to:
63 Arranges and confirms recreational, dining, and/or business activities
63 Makes transportation and travel arrangements
63 Office wayfinding
63 Meal and activity reservations
63 Guest and administrative support
63 Shipping
63 Coordinate car detailing and on-site car refueling
63 Laundry and dry cleaning services
63 Gift and package orders
63 Other services as needed
63 Continually maintains neat appearance of reception/lobby area, conference rooms café and other common areas
63 May perform visitor volume tracking and reporting, reception services, visitor refreshments, storytelling and
campus tours
63 Serves as point-of-contact and/or extension of the facilities team as representative of the Experience team.
Requests building and housekeeping services as needed
63 Periodically inspects common area equipment to ensure good operating condition
63 Arranges equipment service as needed. Determine standard supplies and information to be maintained at the front
desk. May assist with temporary signage
63 Performs general administrative duties associated with distributing packages and mail as required
63 Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. Arranges messenger
service as needed. Follows location security procedures for screening inbound deliveries
63 Supports with meeting and events tasks as assigned
63 May assist with scheduling, stocking and coordinating setup conference/meetings rooms, arranging for meeting
equipment (i.e. projectors, video/web conferencing), ensuring equipment is in good operating condition for events,
coordinating catering, securing approvals for catering expenses and reviews invoices to arrange billing to
appropriate department or business unit
63 Follows security and emergency procedures as defined for the property
63 Responds to emergency situations in a calm, efficient manner
63 Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
63 May order and stock office supplies and other common use items for the location or common areas, such as café
supplies, equipment toner, printer paper, freight and shipping supplies etc.
63 Maintains a file of services including transportation sources, accommodations, and referral contacts
63 May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.
63 May provide reporting and insight to clients and property teams to improve product and service delivery
63 May contribute site specific content for Host Digital
63 Performs other duties as assigned.
Supervisory Responsibilities
No formal supervisory responsibilities in this position.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred. Prior Customer
Service experience required. A minimum of one year of Front Desk, Concierge, customer service or other hospitality
experience is preferred. Strong knowledge of the surrounding area and all recreational, hospitality and businessrelated information.
Certificates and/or Licenses
None.
Communication Skills
63 Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively
to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability
to make effective and persuasive presentations on complex topics to employees, clients, top management and/or
public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups
to take desired action
63 Comfortable meeting and engaging with new people
63 Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help
63 Utilize a high level of attention to detail as well as strong interpersonal skills
63 Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
Financial Knowledge
Ability to calculate simple figures such as percentages.
Reasoning Ability
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard
situations. Requires basic analytical skills.
Other Skills and/or Abilities
63 Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications
63 Good organizational and strong problem-solving skills
63 Highly adaptable and flexible
63 Ability to work independently with little supervision
63 Ability to work flexible work schedules based on office needs
63 Strong problem-solving skills
63 Ability to work requiring significant walking or through other means of mobility
63 Ability to work in a standing position for long periods of time
63 Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.
Scope of Responsibility
Decisions made with understanding of procedures and company policies to achieve set results and deadlines.
Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers
and supervisor.
Safety
1. Complete at a satisfactory level all required and assigned HSE training
2. Follow all activity policies and procedures, including all HSE related requirements at all times
3. Participate in all HSE related programs and activities as required, including incident investigations, interviews,
auditing and assessment, etc.
4. Report any condition which you feel could result in an accident or injury and/or stop work if required