Essential Duties and Responsibilities:
1.To build, maintain and grow trusted relationships with business stakeholders to understand relevant business issues
2.To contribute to interactions with business stakeholders that identify business requirements to ensure that requirements are suitably aligned to business needs
3.Support relationships at all levels within the business and HR to be capable of supporting the learning needs analysis, design and development of Learning Solutions with key stakeholders and SMEs
4.Support the coordination and transition from needs identification to implementation of design and/or delivery in collaboration with other areas of the Supplier and business
5.Use appropriate challenge to test business requirements to ensure that requirements are suitably aligned to the learning function
6.When required, advise the business on the most appropriate learning interventions and methodologies, together with advice on how these can be best procured
7.Support the coordination and transition from needs identification to implementation of design and/or delivery in collaboration with other areas of the Supplier and business.
8.Following contracting, manage the day-to-day relationship between client, internal working teams, and vendors and escalate any issues
9.Ensure that learning requests are responded to within appropriate timelines and are fully completed to agreed contracting
10.Monitor service provision and evaluation scores for assigned programes
11.Ensure that all required reporting is delivered accurately, on time and that the service delivers to any service level agreement requirements in place
12.Work with stakeholders to ensure that appropriate quality assurance processes are in place, and that the delivered learning achieves the expected business objectives
13.Provide support to evaluate, pilot and deploy solutions for effectiveness
14.To ensure that all policies and the Corporate Values of the Company are actively promoted and implemented at all times
Essential Requirements:
1.Professional qualification/degree or equivalent
2.Proven experience in the learning field
3.Broad knowledge of learning interventions
4.Proven experience working in the Performance Improvement field
5.Excellent written and verbal communication skills
6.Excellent interpersonal/relationship skills
7.Well rounded business experience resulting in business and financial acumen
8.Strong analytical and data reporting skills
9.General administration and good IT skills in particular MS Project