Mission: The IWC Boutique Manager is in charge of implementing the retail strategy, managing the boutique and boutique staff, the daily operations and of building customer relationships. He/She runs the boutique-business in a self-dependent way plays a critical role in the organization and representation of the brand’s ultimate services and acts as a sales leader.
Responsibilities: 01 Leading boutique-operations and the team in an efficient manner by example 01 Responsible for the operations and result of the boutique; sales, client experience, operations, 01 profitability 01 Building and maintaining strong relationships with clients and stakeholders as well as office team 01 Know IWC’s history, products and partnerships as well as the watch industry 01 Identify business needs and turn into individual actions and objectives 01 Monitor, assess and manage performance to ensure the achievement of set targets and boutique KPIS 01 Host clients and other stakeholders with the ability to provide outstanding personalized customer experience 01 Establish strong personal relationships with clients from different backgrounds 01 Engage in CRM-activities such as prospect follow-up on a daily basis 01 Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients 01 Maintain the boutique according to global IWC visual merchandising standards 01 Conduct in-store training and daily briefs 01 Monitor and assess team and individual performances 01 Develop, motivate and retain the team. Identify, recruit and develop talents and new team members
Profile: 01 4-5 years of boutique management experience or equivalent experience in hospitality 01 Strong leadership skills, high emotional intelligence and general education 01 Ability to lead and develop talents / team members 01 Perfect understanding of client satisfaction, luxury experience and strong sense for etiquette and human behavior 01 Strong selling skills and result-oriented 01 Able to adapt approach individually to respective client 01 Open and outgoing personality 01 Team player with good interpersonal competences and empathy 01 Excellent communicator with ability to develop strong networks 01 Fluent in local language and English and ideally one more relevant tourist language 01 Applicants with background in Sales or Hospitality preferred 01 Manifest customer centricity mindset in all aspects of the business to ensure client-centric experience
