工作职责:
84 Be single point of contact, get to know and keep track of patient profile and their family profile
84 Manage all aspects of new and existing patient queries and needs
84 Coordination of patient care, starting from first contact through all the treatment progress and post treatment follow up care; Coordinate service needs to be provided including but not limited to arrange resources, set schedule, transportation and escort.
84 Master the work process related to service line that case manager is designated to
84 Facilitate new patients visit by communicating sufficiently with patient and medical team in advance, for complicated service such as surgery, to pre-arrange every contact points of patient journey, make sure the flow is smooth, and accompany customers throughout the whole visit.
84 master service prices/promotions and be able to convey patients on service provided or procedure quotations within the service line
84 Coordinate financial clearance for treatment package/procedure/surgery (including GOP status if any),
84 Arrange with patients ‘ follow up treatment/regular checkups/ long term treatment
84 Pair up with physicians to provide better and convenient service to patients, Be the secretary on physician calendar maintenance including exceptional patient scheduling and sending investigation report to patients based on physician’s instruction.
84 Coordinate every patient’s journey smoothly , Escort patients to every point of contact with clinical team if needed
84 Be primary coordinator for patient education on pre-procedure education, post-procedure follow up
84 Maintain good relationship with patients , keep in touch with patients on regular basis , keep communication log/ records and reminders with logging events/ task list , progress , compliance to treatment, able to service client using HCRM
84 Support service line on marketing by cooperating with marketing activity and recruiting patients to post good comment on public social platforms
84 Be the bridge between patients and their physicians and Jiahui operation system and infra structures
84 Motivate patients and their loved ones to introduce/refer more patients to Jiahui health
84 Identify and develop relationships with personnel within servicing departments and other departments involved in the care of patients.
84 Improve patient trust to Jiahui Health and promote Jiahui brand by building good relationships with patients.
84 Adheres to professional standards, policies and procedures, quality/safety standards; updates job knowledge by continuous learning; exploring opportunities to provide value added services to patients
84 Demonstrate professional standards and Code of Ethics
84 Master Jiahui services and be able to introduce and offer the correct services to patients and their families
84 Demonstrate initiative and leadership in developing services scope or work flow which respond to patient care needs and improve all parties’ satisfaction.