Role Description
61Participate in APAC POS projects, roll-outs including localizations and support.
61Participate in functional and technical support by qualifying tickets and issues from the customers or L2 support team by following existing procedure, process and SOP documents.
61Preventive maintenance of the solution: Participate in the deployment of new versions, in coherence with the functional roadmap of the editor and the constraints of the client
61Level 2 expertise: analyze and document the anomalies, qualify and diagnose the problem. Support to deep dive/test on Level 3 (software editor) related issues with Level 2.0 experts.
61Communicate with customer, L2 support team on solutioning of tickets.

Profile
61Minimum Diploma or Bachelors in Information Technology , Business and Engineering
61Minimum 1-3 years of experience, in customer and Technical Support
61Motivated, with good interpersonal and editorial skills, you are recognized for your rigor, your analytical capacity and your strength of proposal.
61Experienced in Retail Industry, POS Support and Software Implementations is a plus.
61Good command over English.
61Mandarin is a good additional value.
61Open to travelling to Europe and Southeast Asia.