工作内容:作为一线桌面运维工程师,主要负责安装、升级、支持Windows操作系统和应用程序(如Microsoft office、Adobe和任何其他授权桌面应用程序)并排除故障。 负责相关IT办公设备的技术支持(包括投影仪、打印机等) 保持一流的客户服务水平,确保及时、高效和专业地回应所有客户和解决问题。 任职要求: 1、全日制本科以上学历,3年以上工作终端用户支持经验; 2、熟悉微软Windows操作系统和Office系列产品,具备IT基础设施(network,VPN,服务器等)的基础知识; 3、熟悉会议室(会议室)相关设备及软件的使用,有大型会议、现场支持经验者优先。 4、具备良好的责任心、服务意识、沟通能力和团队合作精神; 5、英语读写熟练,适应外企工作氛围; Responsibilities: 61 Maintains a *** class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner. 61 Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application (including Lab workstations) 61 Perform smart hands and eyes for Infrastructure such Servers, Storage, Tape Media, Network & Voice, Cabling etc. 61 Remote support (L2) across the region 61 Regional coordination with third party suppliers 61 Able to travel to neighboring cities 61 Install, upgrade, support and troubleshoot for printer, computer hardware, and any other authorized peripheral equipment. 61 Performs hardware break fix on computers. Laptops, printers, and other authorized peripheral equipment. 61 Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment. 61 Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life, builds, application installations, user migration and hardware installations 61 Maintenance of IT assets and keep proper documentation. 61 Coordinate with vendors for external support and repair 61 Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools 61 Meets established Service Level Agreements (SLAs) guidelines Requirement 61 Diploma or Degree in IT / IS discipline or equivalent 61 Fluent English speaking 61 At least two years’ experience in end user support 61 Very good support knowledge in Microsoft Operation System 61 Very good support knowledge in MS Windows OS and Office suite of product 61 Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems. 61 Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets. 61 Process oriented 61 Able to perform in fast moving and demanding environment 61 Able to multitasked 61 Team player who is self-motivated, self-disciplined and initiative