Qualifications:
· Excellent customer service skills
· Strong communication skills, native for Chinese and business/native level in English
· Strong troubleshooting and critical thinking skills
· 3+ years managerial experience in IT support for mid-large size companies (nice to have)
· In depth knowledge of Windows and desktop applications, Mac OS, Microsoft Office 365, *** equipment, and general IT infrastructure activities
· ITSM tools (ServiceNow) is a plus

Daily operation:
a. Physical Asset Management – Corporate provided laptop and any IT Peripherals (excluded for mobiles for now as we don’t provide it to the users in China)
i. Physical storage and asset management
ii. Asset recording and tracking (employee, asset number, series number, model number, change/movement)
iii. Hand over to employees (in the office or via post to other local sites)
iv. Receive returns (in the office or via post from other local sites)
v. Organise setup, re-image and repairs the devices (arrange hardware replacement with the vendor if needed)
vi. Setup desk configuration for new / existing restarter
vii. Manage App/system updates and communication to employee
b. Network / Communication
i. Trouble shoot for network and IT related devices such as conference phone devices in meeting rooms (may ask small cable patching activity)
j. Work with any relevant global teams in order to improve/stabilize the networks and communication tools (technical support for network will be provided by global service provider)
c. Chinese ticket tracking and escalation