61 申请名片制作Apply Name card making 61 文具订购Stationery booking 61 保证工作区域环境清洁、卫生、有序Keeps the work areas clean and in order 61 合理安排设施及时间，及时完成所有工作任务、活动，确保项目进程 Manages priorities and time to ensure timely completion of all assignments, tasks, activities and processes to provide quality outputs 61 解答访客问询，处理顾客投诉 Answers client inquiries and deals with complaints 61 电话回访客户以确保未决问题的完成 Calls back as needed to resolve outstanding queries 61 电话回访，及时沟通，收集客户的信息及客户的反馈意见 Conducts follow-up calls and communicates to collect customer’s information and feedback 61 与供应商交流，随时变更需求，跟进工作需要 Communicates with approved subcontractors to changes requests and follows up on jobs 61 汇报常见问题并总结解决方案 Provides reporting on frequently asked questions (FAQs) and general response metrics 61 执行应急预案Implements emergency plans 61 完成上级分配的其他任务 Any other duties as assigned during discharging responsibilities.
专业技能Professional skills 客服知识Knowledge in customer service 通用技能General skills 85 良好的沟通能力 Good communication skills 85 良好的团队意识 Good team spirit 85 良好的服务意识 Good service spirit 85 能够适应高节奏的工作环境并关注工作结果 Be able to work in a fast-paced working environment, and results-oriented, 85 能够及时应对顾客的要求 Quickly respond to people’s request. 85 处理紧急事件的能力 Be able to deal with emergency. 85 普通话发音标准 Good Mandarin pronunciation 85 英语的口语流利 Fluency in oral English 85 基本的电脑办公软件（Word，Excel）操作能力 Basic computer skills (office software – word, excel) 其他要求Other requests 85 举止端庄，性格开朗 Elegant manner, outgoing personality
