SUMMARY:
Improve internal customer service mechanism and enhance customer satisfaction
RESPONSIBILITIES AND DUTIES:

1. Processing complex orders from customers and resolving order/delivery issues
2. Analyzing and summarizing reports related to customer inquiries, customer complaints, delivery/service problems, etc
3. Acting as liaison between customers, production and distribution departments
4. Demonstrate strong problem-solving skills and track results.
5. Enhance customer satisfaction through continuous improvement of S&OP process
6. Support team initiatives and perform other duties as required.
EDUCATION:
Bachelor's degree required.

MANAGEMENT:
None

QUALIFICATIONS:

1. 5-10 years’ customer service or S&OP experience with proven accountability.
2. Strong analytical skills with ability to interpret and summarize data
3. Demonstrated ability to learn and adapt quickly
4. Proficiency in ERP systems and Microsoft Office, particularly Excel
5. Excellent teamwork abilities and capacity to work under pressure
6. Prompt response time and efficient sales coordination
7. Professional English communication skills (written and verbal)