1. Position
Summary:
This position is for a "Customer Service engineer " for servicing the MEG turbocharger working closely with distributors, product team, end customer & warranty team. This position is new is newly defined and aimed to support the GTX initiative for MEG business
2. Key Job
Areas of Responsibilities
2.1.
· Work with the Product team on the MEG turbocharger's service interval and requirements in IAM and OES.
· Define and release the service kits, and describe the service process to the “Technical Author “
· Define tool kits for travelling service engineers for repair
· Train distributor on servicing MEG turbocharger
2.2.
· Supporting the customer in troubleshooting for issues reported, corrective action plans, and immediate support.
· Distributors Audits periodically according to standard, drive improvement plans and report the status internally.
· Own the audit process and documentation and refine and discuss with Distributors wherever needed.
· Support the ""technical Author ““in making service and user manuals for MEG Turbocharger.
2.3.
61 Work closely with an application engineer and warranty team to define faster ways of troubleshooting, problem-solving, and supporting customers following issues reported with standardized failure mode or root causes.
61 Report in standard and detailed “"Pareto"" of failure causes to drive improvements.
3. Education/ Qualifications / Experience
· Bachelor's degree in mechanical, manufacturing or automotive industry
· 3-4 year of experience in automotive industry, turbocharger understanding and working is plus
4. Key Skills and Knowledge
· Strong communication skills – English, Mandarin
· Strong negotiation skills and good team player
· Turbomachinery, especially in the marine and power generation industry is a plus. Proven problem-solving skills, including the ability to interpret data, define actions, and implement solutions