A. Main Purpose of the Role
61 Achieve maximum potential sales and customer satisfaction performance with a specific portfolio of customers. Developing a strong working relationship with customer contacts to promptly and professionally manage the customers’ day-to-day business requirements, the role also seeks to identify and realise tactical sales opportunities. A high-degree of customer contact, excellent CSC teamwork, and a continuous drive to improve service are key factors. The CSR is accountable for meeting and exceeding personal and team objectives.

B. Key Areas of Accountability:
The role consists of a varied workload, the most significant elements being:
61 Develop and maintain a professional and positive working relationship with key customer contacts at all times
61 Collect demand forecast from Sales and distributors, consolidate and analysis the data
61 Design and manage sales reports for business analysis

C. Requirements (Education, Experience, Technical Skills)
61 Bachelor’s degree or equivalent
61 3-5 years’ experience in customer-facing / Demand FCST role.
61 Good written and spoken English
61 Data analytics tool capability (Power BI, SQL or Python)
61 PC literate (incl. MS Office suite and Excellent Excel Skill)

61 grade 40/50, with professional experience in the areas of business fulfilment, sales or customer service, or an ambitious graduate possessing particularly strong personal attributes and a clear understanding of the business requirements for the role. The candidate will clearly demonstrate an aptitude, and the interpersonal skills necessary, for building strong customer relationships and teamwork. A commercially aware and career-minded individual, driven by results, the candidate will have an enthusiastic and structured approach to task resolution

61 Monthly forecast accuracy review to support lean manufacture.
61 Long-term demand trend analysis to support operation investment plan.
61 Deliver detail customer demand to planner team for production plan
61 Process customers’ orders efficiently and pursue the customer for increased order coverage where gaps exist compared to lead-time, forecast or contract data
61 Expedite urgent and delayed shipments to customer’s premises
61 Promptly resolve customer complaint, return and invoice query requirements
61 Actively support the team arrangements for backup and responsiveness to all customers.
61 Ensure customer issues and any other significant customer intelligence relating to business opportunities are escalated in a timely manner to CSR manager.