Sales Support Engineer

Job Description
We are looking for an Overseas Pre-Sales Assistant Engineer to support product pre-sales presentations, technical support, and installation guidance in international markets. The ideal candidate will work closely with the overseas sales team to provide high-quality technical support and solutions to customers.

Business-level English proficiency in listening, reading, speaking, and writing is required.

Job Responsibilities
1. Pre-Sales Support
---Introduce products and systems to overseas customers, including their features, technical advantages, and application scenarios.
---Conduct product demonstrations, technical presentations, and customer Q&A sessions via Zoom and other remote meeting tools.
---Assist the overseas sales team in developing technical solutions, analyzing customer requirements, and optimizing solutions.
2. Overseas Installation & Technical Support
---Provide remote guidance to overseas customers and partners for equipment installation and system commissioning, ensuring proper product operation.
---Coordinate with internal technical teams to address technical issues, troubleshoot faults, and provide maintenance support for overseas customers.
---Prepare and improve product installation and operation guides to enhance customers' ability to install and use products independently.
3. Cross-Department Collaboration
---Work closely with the overseas sales team to assist in technical communication and provide technical support materials.
---Participate in product training to enhance the overseas sales team’s and distributors' knowledge and application capabilities.
---Gather and analyze overseas customer requirements to assist the R&D and product teams in optimizing product features and system functions.

Job Requirements
---Fluent in English, with the ability to communicate clearly and effectively with overseas customers and sales teams, and strong presentation skills.
---Experience in technical support, pre-sales engineering, system integration, or related fields, with knowledge of pre-sales processes and installation guidance.
---Proficiency in Zoom, Microsoft Teams, and other remote communication tools, capable of conducting online product demonstrations and technical discussions.
---Strong logical thinking, customer service awareness, and teamwork spirit.
---Familiarity with RFID, EAS, inventory management, smart retail systems, or related technologies is preferred.

If you are passionate about overseas pre-sales support and installation guidance and seek to expand your career in international markets, we welcome you to join us!