Key Responsibilities
61 Oversee all airfreight operations, ensuring timely and efficient service delivery to meet customer expectations.
61 Manage the customer service, fostering a culture of excellence and providing effective resolution of client inquiries and issues.
61 Develop and implement operational procedures and policies to optimize efficiency and compliance.
61 Monitor operational performance metrics and identify areas for improvement.
61 Collaborate with sales and marketing teams to align operational capabilities with business goals.
61 Maintain relationships with air cargo companies and negotiate service agreements to ensure competitive offerings.
61 Analyze market trends and customer feedback to drive service enhancements and operational strategies.
61 Prepare and present reports on operational performance and customer satisfaction to senior management.
61 Ensure that all operational activities comply with industry regulations and company standards.

Qualifications
61 Bachelor’s degree in Business, Logistics, or a related field.
61 At least 5 years of experience in operations management in the airfreight or logistics industry.
61 Proven leadership skills with experience managing teams in a fast-paced environment.
61 Strong analytical and problem-solving abilities.
61 Excellent communication skills, with fluency in English.
61 Proficient in logistics management software and data analysis tools.
61 Ability to thrive in a dynamic and challenging environment.