We are seeking an experienced and dynamic Team Leader to lead our Vertical / Branch Support team of FA SUP in Shanghai. The ideal candidate will have a strong technical background in industrial automation, deep expertise in vertical industries (such as battery, electronics, semiconductor etc.), and proven leadership skills to manage a team of 8-10 engineers. This role is critical to ensuring exceptional customer support, driving technical excellence, and supporting Siemens' growth in key industrial sectors.

Key Responsibilities:

1. Vertical/Branch Support:

- Act as the technical expert and point of contact for key vertical industries, including but not limited to battery, electronics, semiconductor and so on.

- Provide advanced technical support for Siemens SIMATIC systems (PLCs, HMIs, drives, networks, etc.) and TIA Portal solutions tailored to industry-specific requirements.

- Collaborate with BD, sales, product management, and engineering teams to develop industry-specific solutions and best practices.

- Analyze customer needs and challenges in these verticals and provide strategic feedback to improve Siemens' offerings.

- Conduct technical workshops and consulting sessions for customers and internal teams to enhance knowledge and adoption of Siemens solutions.


2. Team Leadership:

- Lead, mentor, and develop a team of 8-10 engineers, ensuring high performance, technical expertise, and customer satisfaction.

- Assign tasks, set priorities, and monitor team performance to meet customer needs.

- Foster a collaborative and innovative team culture, encouraging continuous learning and professional growth.

- Conduct regular team meetings, performance reviews, and one-on-one sessions to provide feedback and guidance.

- Act as an escalation point for complex technical issues, ensuring timely and effective resolution.


3. Customer Relationship Management:

- Build and maintain strong relationships with key customers in target verticals from technical side, ensuring high levels of customer satisfaction and loyalty.

- Proactively identify opportunities to add value to customers through Siemens' products, services, and solutions.

- Address customer complaints and concerns promptly, ensuring a positive customer experience.


4. Strategic Contribution:

- Contribute to the development of the FA SUP strategy in China, aligning with Siemens' global and regional goals.

- Identify trends and opportunities in the automation market, particularly in key verticals, and provide insights to the leadership team.

- Drive initiatives to improve support processes, tools, and methodologies to enhance efficiency and effectiveness.


Qualifications and Requirements:

Education:

- Bachelor’s or master’s degree in Electrical Engineering, Automation, Mechatronics, Electronics or a related field.

Experience:

- Minimum of 8-10 years of experience in industrial automation, with a focus on Siemens SIMATIC systems (e.g., S7 PLCs, TIA Portal, WinCC, PROFINET).

- Proven experience in supporting key verticals such as battery, electronics, wind, semiconductor, or related industries.

- At least 3-5 years of leadership experience, managing a team of technical engineers or similar roles.

Skills and Competencies:

- Technical Expertise: Deep knowledge of Siemens Factory Automation products and solutions.

- Leadership: Strong leadership and people management skills, with the ability to inspire and motivate a team.

- Customer Focus: Excellent customer relationship management and communication skills.

- Problem-Solving: Ability to analyze complex technical issues and provide effective solutions.

- Strategic Thinking: Ability to align team goals with business objectives and drive results.

- Language Proficiency: Fluency in English (written and spoken) is required.

Why Join Us?

- Be part of a global leader in industrial automation and digitalization.

- Work on cutting-edge technologies and solutions that shape the future of manufacturing.

- Lead a talented and motivated team in a dynamic and fast-growing market.

- Competitive salary, benefits, and opportunities for professional development.