61 Assist in the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals.
61 Responsible to provide supervision, direction and leadership focusing on the overall hotel from sales, operations to guest services and hotel safety & security.
61 Ownership of all hotel manuals and compliance handling including training.
61 Participate in the annual budgeting process to ensure the smooth operation of the hotel.
61 Monitor actual sales and revenues to determine variance and assess goal accomplishments.
61 Hold P&L meetings monthly, analyse monthly P&L statements and execute corrective action plans
61 Drives KPI for all departments in the hotels.
61 Work closely with Sales and Marketing team on revenue management, marketing and sales initiatives.
61 Respond to audits that are completed by the company to ensure continual improvement is achieved
61 Manage and develop the Head of Departments and Supervisory team members to ensure career progression and effective succession planning within the hotel and company
61 Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
61 Reviewing financial results to highlight successes and identify/rectify areas in need of improvements
61 Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
61 Comply and exceed hotel and company service standards
61 Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
61 Taking appropriate action to resolve guest complaints, monitor comments on external sites
61 Hold regular briefings and communication meetings with the Section Heads and Supervisory team members.
61 Develop an operating culture with a mind-set towards performance, quality, lean operating techniques, and bottom line results. Driving continuous improvement in all areas of operations
61 Mentor and develop talents and future pipeline
61 Participate and lead organizational initiatives to provide a forum for best practices sharing.
61 Manage performance review of department heads and supervisory team members.
61 Knowledge of the hotel property management systems
61 Ensure compliance with all PPG and Aerotel brand standards & local regulations
61 Ensure all license requirements are met throughout the hotel
61 Maintaining Health, Safety and Security standards within the hotel
61 Keep abreast with Aerotel Intranet documentation including manuals, checklist, etc.


JOB REQUIREMENTS
61 2 years in a Leadership role in a 4 or 5 star hotel.
61 Rooms Division background. Hotel Sales experience or exposure will be an advantage.
61 Chain hospitality group working experience will be an advantage.
61 Ability to understand a variety of industry issues and develop strategic business plans.
61 Analytical & numerical ability to interpret and present financial data.
61 Excellent communication skills with ability to present clear & concise information to different stakeholders.
61 Problem solving ability on both operational and/or strategic areas.
61 Strong interpersonal skills.
61 Fluent written & spoken English and local languages.
61 The ability to work well in a team environment.
61 Good analytical skills.
61 Good leadership skills.
61 Good planning, organizing, time management skills.