我们欢迎专注于成果、乐于学习并能带来积极能量的同事加入我们。他们需要将主动性，团队合作和协作精神完美结合。最重要的是，他们必须为我们每天服务的消费者、患者和医疗行业人士做有意义的事情而充满热情。我们致力于赋能每位员工，促进他们的个人成长，同时确保当前和未来的业务需求得到满足。在高德美，我们拥抱多样性，尊重每一位员工的尊严、隐私和个人权利。我们坚信，致力于成为世界领先的专业皮肤学公司是我们共同的雄心抱负。加入我们，您将有机会获得具有挑战性的工作经历的绝佳机会，并创造无与伦比的直接影响
Job Title: Supply Operations Manager
Location: Shanghai, China
Job Description:
The Supply Operations Manager is fully responsible for managing the relationship and performance of the assigned portfolio of suppliers in a way that ensures agreed delivery performance levels by driving detailed planning within the firm period, order scheduling and production management, overseeing supply operations activities and serving as *** point for escalation for assigned suppliers. This role involves developing and managing relationships with External Suppliers and internal and external customers for all supply-related matters, such as demand/supply planning, analysis, order management and logistics oversight, to guarantee agreed customer service levels, including stock management for free-of-charge components and management of virtual depots in the Galderma ERP system.
Key Responsibilities:
61 Support the Supplier Relationship Director in developing, maintaining and constantly improving the overall operational relationship and performance of assigned portfolio of external suppliers
61 Report and calculate PSP KPIs on a monthly basis
61 Support assigned suppliers by serving as *** point of contact within Galderma for all aspects of the business relationship and dispatching / supporting issue resolution as necessary
61 Manage ERP order flows and ensure compliance of virtual depot stock levels at all times
61 Lead daily /weekly meetings with external partners to work on the master production plan (MPP) in the firm period based on the supply plan made by the ESO Supply Chain Manager.
61 Lead any ad-hoc meetings with internal and external parties as necessary in support of urgent operation issues resolution
61 Responsible for Tier# 2 escalation of all supply operations related issues and accountable for actions assigned
61 Lead weekly/bi-weekly meetings with market regions to provide operational updates on all planned production activities within the firm period and address any other operational concerns markets may have
61 Work in cooperation with the ESO Supply Chain Manager in establishing and overseeing an optimal medium to long-term supply plan (3–24 months) to balance customer service levels, production capabilities at External Suppliers, inventory levels (focusing on out-of-stocks), and operational costs.
61 Monitor, prevent and support mitigation of out-of-stock situations at markets by liaising with all parties involved as needed
61 Provide short-term visibility to the market supply chain and support markets in assessment of feasibility and implementation of operational changes in the firm period if and as necessary.
61 Ensure timely order fulfillment, including organizing and managing the physical shipment of goods in collaboration with the ESO Logistics Coordinator and freight forwarders.
61 Accountable for the creation and management of the shippable units plan and NEXUS or other system related activities in cooperation with the ESO Logistics Coordinator and the 3rd Party Back-Office Service Provider
61 Follow up on orders and shipments, and communicate status to key stakeholders (supply chain, quality, MS&T, distribution, region, GBU)
61 Resolve issues related to order management and supply chain operations at external supply partners.
61 Resolve logistics issues as necessary when escalated by the ESO Logistics Coordinator
61 Support investigations of quality deviations as necessary and as requested by the ESO Quality Manager (logistics issues mainly)
61 Contribute and participate in the S&OP for strategic suppliers within assigned portfolio and S&OP for tactical suppliers at the defined frequency.
61 Contribute and participate in business reviews with assigned External Suppliers
61 Support the ESO Product Lifecycle Manager with activities related to new product introductions (NPI), product changes, geo-expansion and artwork management.
61 Actively participate in cross-functional teams to ensure planning milestones are completed on time and achieve a balance between base business and project requirements to meet customer service and inventory targets.
61 Support MS&T project managers during *** commercial batch production and work in cooperation with all parties involved in projects to secure successful commercialization of new products/ launches
61 Drive strategic continuous process improvement initiatives on order management, internal and external supplier/customer communication, and shipments.
61 Identify opportunities for process enhancements and lead projects to improve supply chain efficiency, reduce costs, and enhance service levels.
Skills & Qualifications
61 Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
61 Proven experience in supply chain management, logistics, or a similar role. Experience in managing relationships with external suppliers and handling order management is essential.
61 APICS, Process Excellence, PMP, Lean and Six Sigma certifications are preferred
61 Understanding of supply chain management principles, laws, regulations, and industry best practices.
61 Organization, ability to manage multiple tasks
61 Strong interpersonal communication skills to influence and interact with suppliers and internal stakeholders
61 Problem-solving abilities
61 Attention to detail: ensure accuracy in reporting and daily tasks
61 Analytical skills
61 Internal: collaborates with supply chain, finance, procurement, rest of ESO team and regions to align supply chain activities with company goals
61 External: interacts with external suppliers (CMOs and freight providers) to manage the supply chain effectively
加入我们:
在高德美，您有机会获得具有挑战性的全新工作经历，并直接发挥影响力。我们供富有创新力和责任感的工作机会，您将在各个地区、不同职位的同事的支持下开展工作，他背景多元且同心协力，他们拥有共同的工作热情。
高德美是专注皮肤学领域的公司，在大约90个国家和地区开展业务。我们为世界提供创新的、以科学为基础的优质旗舰品牌和服务组合，横跨注射美学、日常护肤和皮肤治疗这三个快速增长的皮肤学细分市场。自1981年成立以来，高德美一直热忱专注于人体的器官——皮肤，与专业医务工作者合作，以卓越成果满足消费者和患者的需求。肌肤塑造了我们的人生，由此，高德美致力于不断推进“每一个进步 为每一寸肌肤”。高德美的旗舰品牌组合包括注射美学品牌瑞蓝、吉适、Azzalure、Alluzience和Sculptra，皮肤治疗品牌Soolantra、Epiduo、达芙文、Aklief、Epsolay、Twyneo、Oracea、Metvix、班赛和罗每乐，以及日常护肤品牌丝塔芙和Alastin。