岗位职责Responsibilities：
1. 运营公司微信，对微信客户分类，管理相关微信群，解答客户就诊前后咨询问题，帮客户预约/改约，帮客户跟进就诊后检查报告进展等问题。
Operate the company's WeChat account, classify WeChat customers, manage relevant WeChat groups, and answer customer inquiries for medical treatment assist clients in making appointments/rescheduling, assist clients in following up on the progress of post visit examination reports.
2. 解答客户售前产品咨询(微店，大众点评等），定期整理下单客户信息，跟诊所对接进行预约，处理售后问题。
Answer pre-sales product inquiries from customers (such as WeChat stores, Dianping, etc.), Regularly organize customer information for placing orders, coordinate with the clinic to make appointments and handle after-sales issues.
3. 管理在线预约系统。
Manage online appointment system
4. 定期推送公司活动，产品，医疗信息等。
Regularly push company activities, products, medical information, etc.
5. 配合线上团队其他活动，如医疗直播宣传。
Cooperate with other online team activities, such as medical live streaming promotion
6. 协助团队处理线上客户相关其他问题，相关部门信息传达和沟通。
Assist the team in handling other issues related to online customers, and communicate and convey information to relevant departments.
7. 协助完成日常资料汇报及整理工作。
Assist in completing daily data reporting and organization work.
8. 完成其他上级交代的客服相关工作。
Complete customer service related tasks assigned by other superiors.
岗位要求：
1. 大专及以上学历,中英文熟练（2-3年有健康行业背景或服务性行业从业者优先）
College degree or above ，proficient in both Chinese and English (2-3 years of experience in the health industry or service industry is preferred)
2. 责任心强，有良好团队合作和客户服务意识；
Strong sense of responsibility, good teamwork and customer service awareness
3. 性格开朗，积极乐观，善于沟通与表达；
Outgoing personality, positive and optimistic, good at communication and expression
4. 学习能力强，能尽快融入工作环境；
Strong learning ability, able to quickly integrate into the work environment
5. 心理素质好，能承受一定的工作压力。
Good psychological resilience, able to withstand certain work pressure.