Major Responsibilities
Technical Sales Supports
85 Responsible for pre- and post-sale technical customer service and support across multiple Sales job families as well as regularly internal technical trainings and update
85 Be active in technical sales promotion and in providing solutions for the customers
85 Acts as a liaison between customers, production and distribution departments related to specific customer orders.
85 Keep up to date with future trends in the relevant industries and identify customer needs, especially the unmet needs, and convert them into R&D and/or innovation proposal to the sales heads and the relevant mills
85 Lead technical seminars with customers as well as technical training for the (potential) Customers
85 Initiate competitors’ quality benchmarking regularly
Claim Handling
85 Drive the standardization of claim handling processes
85 Conduct claim investigation as requested, and provide on-site trouble-shooting recommendations when applicable
85 Provide technical conclusions on the customers’ claims; align the conclusion with relevant sales managers and communicate with the customers accordingly
85 Support the sales managers to settle claims in a timely fashion and in the least possible compensation amount to the mill
85 Update the claim information into the internal order handling system
85 Report on the root causes and action plans of all the claims on a monthly basis
Qualifications
85 Minimum 8 years of technical customer service and technical sales working experience in relevant industries, experiences in production background is a plus
85 Pulp or paper relevant bachelor degree and above
85 Proven track record and capabilities within sales and customer contacts
85 Good command of English is a must
85 Analytical and problem solving skills
85 Strong communication skills, proactive, self-motivated, team player
85 Willing to take frequent traveling