Role Description 职位描述

To provide a high level of specialist support in certification industry for key and major account management. To deliver a professional and responsive service to internal and external clients.
为认证行业的主要客户管理提供高水平的专业支持。为内部和外部客户提供专业和及时的服务。

Key Responsibilities 岗位职责

a.) Co-ordinate the Customer Services team ensuring a positive customer journey, from planning to certification production through to invoice. / Co-ordinate large and highly complex accounts to ensure a positive customer journey.
协调客户服务团队，确保一个积极的客户旅程，从计划到认证生产到发票。协调大型和高度复杂的客户，以确保积极的客户旅程。

b.) Responsible for co-ordinating the team to record information fully and accurately in BA&IS systems within or ahead of agreed SLAs to support smooth delivery of services.
负责协调团队在约定的sla内或之前在BA&IS系统中完整准确地记录信息，以支持服务的顺利交付。

c.) Responsible for the signing of certificate renewal review contracts for existing important & complex customers and achieve customer retention target .
负责现有重要客户和复杂客户证书续签审核合同的签订，完成客户保留目标。

d.) Take responsibility for service delivery. Build and maintain excellent relationships by proactively working to fulfil customer expectations, ensuring contractual requirements are understood and passed over to service delivery team.
负责提供服务。通过积极主动地满足客户的期望，建立并保持良好的关系，确保合同要求被理解并传递给服务交付团队。

e.) Responsible for assisting the customer service team, coordinating, supporting and cooperating to achieve team goals; Help teams achieve and exceed goals.
负责协助客户服务团队，协调、支持和配合实现团队目标；帮助团队实现并超越目标。

f.) Coordinate with other LRQA offices to support the delivery of global account’s services in China and nearby regions.
与LRQA其他办事处协调，支持全球客户在中国及周边地区的服务交付。

g.) Maintain an excellent understanding company’s products, services, systems and processes as act a role model for the team. Share best practice initiatives with other teams/colleagues. Ensure compliance with external accreditation and regulatory requirements.
保持对公司产品，服务，系统和流程的良好理解，并作为团队的榜样。与其他团队/同事分享优越实践计划。确保符合外部认证和法规要求。

Requirements 岗位要求

a.) Bachelor's degree
至少学士以上学历

b.) At least 5 years of experience in professional customer service or account management roles.
至少5年专业客户服务或客户管理工作经验.

c.) Fluent in both oral and written English. Good operation for office software.
英语口语和书面语流利。熟练操作办公软件。