Job Overview

The Operations Key Account Manager is responsible for building, maintaining, and growing relationships with the company's most important clients from an operational perspective. This role ensures that client needs are met efficiently and effectively, aligning internal operations to deliver high - quality products or services. The Operations Key Account Manager acts as a liaison between the client and various internal departments, such as production, logistics, and customer service, to drive seamless operations and enhance client satisfaction.


JD - Responsibilities 具体职责
61 Serve as the primary operational point of contact for key accounts, providing a single source of communication for all operational matters.
61 Build and maintain strong, long - term relationships with key clients through regular communication, including face - to - face meetings, phone calls, and video conferences.
61 Understand clients' business operations, goals, and challenges, and translate them into actionable operational plans to support their success.
61 Proactively address client concerns and issues related to operations, ensuring timely and satisfactory resolution.
61 Collaborate with internal departments to develop and implement operational strategies tailored to the specific needs of key accounts.
61 Coordinate cross - functional teams, including production, supply chain, and quality control, to ensure on - time delivery of products or services that meet or exceed client expectations.
61 Monitor and manage the operational performance of key accounts, tracking key metrics such as order fulfillment rates, delivery times, and product quality.
61 Coordinate with the operation team to manage client expectations regarding service levels, and ensure that service agreements are met.
61 Identify areas for improvement in service delivery and work with relevant departments to implement corrective and preventive actions.

JD - Requirements 具体任职条件
- At least 5 -7 years experience as OP manager or Operation KAM
- Fluent English
- Familiar with serve to PO management clients
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all levels, both internally and externally.
- Strong project management skills, with the ability to coordinate cross - functional teams and manage multiple projects simultaneously
- Proven work experience as senior Operations Manager or operation Key Account Manager
- Knowledge of organizational effectiveness and operations management
- Excellent communication (verbal, written, listening, and presentation) skills required in both Chinese and English
- Good motivator and facilitator to ensure that set targets are achieved
- Ability to gain credibility and trust internally and with customers.
- Leadership ability
- Experience on implement new big client is nice to have