POSITION: Client Advisory Manager long-term CONTRACT / CHINA
CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.
YOUR WORK ENVIRONMENT
As Client Advisory Manager, and part of the Retail Team, you will participate in achieving and exceeding the sales objectives, and you will be in charge of providing high standard of customer service.
This experience will enable you to have good knowledge of products and brands.
You will have the opportunity to learn selling skills.
Your impact
Daily Operations - Provide excellent level of customer service to the customers 向顾客提供卓越优质的客户服务 - Provide solutions to customers and to maximize sales by cross-selling and up-selling 为顾客提供解决方案，并***限度提高与之相关的连带销售 - Keep close contact and interaction with CRM Department, provide support for in-store events 与CRM部门保持密切联系与互动，协助并支持店铺内举办的各类活动 - Support Store Manager to analysis CRM reports and identify Clientelling improvement opportunities 协助店经理进行店铺内CRM报表分析，寻找提升客户服务体验的机会 - Make follow-up calls to existing and potential customers on store event 及时将店铺活动等信息告知现有和潜在顾客 - Provide support in stock taking, replenishing and cleaning sales floor 协助完成店铺库存盘点、补货及店内营业区域清洁 - Provide support in merchandising arrivals 协助新到货品的收存工作 - Provide support for in-store events 协助店铺内举办的各类活动 - Provide support in visual merchandising and display 协助店铺内货品的视觉效果和陈列事宜 - Enforce safety, health and security rules 严格执行店铺内的保险、健康和安全规定
keys for success
Education: - College degree and above 大专学历或以上
Experience: - Position requires minimum of 1 year of relevant experience 至少1年相关经验 - Retail experience preferred 零售行业经验者优先 - Experience in luxury business a plus 奢侈品行业经验者优先
Competencies: - Energetic, enthusiastic and team player 积极、热情、具有团队协作精神 - Service oriented 具备服务导向意识 - Tactful in handling customers 得体应对顾客 - Good communication skill 良好的沟通技巧 - Good fashion sense 良好的时尚感 - Independent 工作独立性强
Languages: Fluent in Mandarin with proficiency of other languages will be an advantage 熟练掌握普通话，精通其他语言者优先考虑
Workplace: China
OTHER INFORMATION
Potential starting date: As soon as possible
OUR ENGAGEMENT
CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talent and singularities.
