1. Accountability: Customer Service Manager

2. Job Summary: Customer maintenance through various sales support activities

3. Duties & Responsibilities:
Specific duties including, but not restricted to:-
1) Managing and enhancing customer relationships to drive customer satisfaction, retention, and business growth
2) Manager both sea/air/rail import & export as well as specialized cargo business
3) Answer all customer/overseas e-mails overnight(same day reply), with professional reply
4) Communicate with overseas offices, agents concerning sales activities and new orders
5) Stay up-to-date on industry related issues and rate levels
6) Issue professional looking quotations/documents
7) Update customer’s information in the CS system
8) Work closely with the other department and provide full support on customers’ requirement
9) Aware/follow of credit control procedures
10) Follow the superior's instructions and implement policies
11) Report any special occasions to a superior on time
12) Any other duties as assigned from time to time

4. Skills & Educational Requirements:
1) Diploma or Bachelor’s Degree in logistics management or related disciplines
2) Minimum 5 years working experience in logistics/freight forwarder industry
3) Customer driven mind-set, good telephone manner with proficiency communication skills
4) Able to communicate effectively in English & Mandarin, both verbally and in written
5) Knowledge of personal computers, including Microsoft Word and Excel software

5. Inter Relationships:
-Highly interactive with customers and internal staff

6. Working conditions:
-Flexible hours required occasionally

7. Needed Attributes:
-Willing to learn, Hard-working, punctual, organized, team play spirit, able to give feedback to Superior & Management. Ability to perform a variety of tasks, often with short notice