- To maintain and strengthen relationship with customers - To ensure operational excellence through high quality shipment management - To assist for troubleshooting and contribute to continuous improvement of process and control - To collaborate with operational team and other relative department to work out alternative solutions - To perform and coordinate on time and accurate internal or external reporting - To perform root cause analysis for deviation and work out related solutions - To review KPI collaborating with KAM or independently - To valid Customer’s online requirement timely and accurately - Other tasks assigned by Senior Manager
BASIC SKILL LEVEL REQUIREMENTS - Minimum 5+year experience in 3PL/Freight forwarding; - Good standardization skills for process; - Good identification of the duties to be performed by himself and different colleagues and coordination of these duties; - Reactivity, creativity and pro-activeness towards customer for trouble shooting / solutions; - Good English in writing and speaking.
SPECIFIC SKILL LEVEL REQUIREMENTS - Self-driven, quality, detail and results-oriented with an ability to work well under pressure; - Ability to work individually as well as part of a team; - Reliable, critical thinking, determined and hardworking; - Good interpersonal and communication skills; - Quick learner.
