61 To maintain and strengthen relationship with customers 61 To ensure operational excellence through high quality shipment management 61 To assist for troubleshooting and contribute to continuous improvement of process and control 61 To collaborate with operational team and other relative department to work out alternative solutions 61 To perform and coordinate on time and accurate internal or external reporting 61 To perform root cause analysis for deviation and work out related solutions 61 To review KPI collaborating with KAM or independently 61 To valid Customer’s online requirement timely and accurately 61 Other tasks assigned by Senior Manager
BASIC SKILL LEVEL REQUIREMENTS 61 Minimum 5-year experience in 3PL/Freight forwarding; 61 Good standardization skills for process; 61 Good identification of the duties to be performed by himself and different colleagues and coordination of these duties; 61 Reactivity, creativity and pro-activeness towards customer for trouble shooting / solutions; 61 Good English in writing and speaking.
SPECIFIC SKILL LEVEL REQUIREMENTS 61 Self-driven, quality, detail and results-oriented with an ability to work well under pressure; 61 Ability to work individually as well as part of a team; 61 Reliable, critical thinking, determined and hardworking; 61 Good interpersonal and communication skills; 61 Quick learner.
