1. Acts as a business partner on logistical process level, able to, efficiently and effectively, manage the execution of service contracts (SBS, SUS). Commercial sensitive and able to identify (service) projects leads as well.
作为业务伙伴高效管理服务合同（SBS, SUS）的实施。具有商业敏感度，能够识别潜在客户。
2. Builds strong relations with maintenance management and operations management of customers.
与客户运营和维保团队建立良好的关系。
3. Manages large service contracts together with the account manager. Manages customer satisfaction of the customer base.
与客户经理一起管理大型服务项目，保证客户满意度。
4. Convincing and active in communication with customers (external) and PM, SAM and supply chain(internal) to achieve smooth service take over and operational readiness from the service team. Deals with escalations and solves problematic situations with customers.
积极沟通连接外部客户、PM、SAM和内部供应链部门，确保服务团队和后续运营顺利交接。
5. Managing internal and external resources.
管理内外部资源。
6. Cooperates with sales manager taking full responsibility of the execution part of the contract and identifies, plans and realizes future sales.
与销售经理合作，全面负责合同的执行部分，并为未来的销售做计划和准备。
7. Recognized as an authority in service contract and maintenance execution.
作为服务合同和维护实施的权威专家。
8. Evaluates and optimizes the service concept for each customer based on the feedback of customers and process engineers.
根据客户和工程师的反馈评估并优化服务理念。
9. Supervises sub-contractors, local service providers and regional staff.
监管分包商、本地服务供应商和区域员工。
10. Performs yearly job evaluations of staff.
对员工进行年度评估。
11. Manages service contracts on cost level and yearly evaluates the profitability of a contract with the account.
管理服务合同的成本，与客户经理一起评估合同的盈利情况。

1. A technical or industrial engineering Master's degree or Bachelor’s degree.
技术或工业工程背景，本科及以上学历。
2. At least 5 years of leading a customer service or in a similar position, preferably in a technical, industrial or logistical environment.
5年以上客户服务管理或类似经验，技术、工业、物流背景尤佳。
3. Excellent communication and presentation skills.
具有良好的沟通能力和表达技巧。
4. Excellent oral and written communication skills in English and Mandarin.
普通话和英语流利。