The Company Founded in 1902, Van Hessen is one of the world’s leading companies in supplying natural sausage casings, meat products and raw materials for the pharmaceutical industry. In June 2017, the Van Hessen Group and SARIA joined forces. Our worldwide operation, controlling and supervising all steps in the process of the supply chain offer a solid foundation on our excellent performance. Besides an emphasis on integrity, transparency, and knowledge, a consistent theme throughout years, Van Hessen is a reliable partner to suppliers and customers with the very best products in the desired quantities. Van Hessen operates in China since 1993 and works with local partners for the selection of hog and sheep casings. The company has moved to a new office in Shanghai Minhang district in May 2023. Our company employs around 70 FTE and has an experienced and dynamic management team. Our motivated and passionate employees are the most important asset of our company. We want to invest in people who like to be challenged in an international environment. People who want to go the extra mile and wish to reach their full potential. We are dedicated to the development and growth of our colleagues. Van Hessen aims to be a good and stable employer for all our employees worldwide. Job Description Job purpose: Excels in providing excellent service and solving all kinds of practical issues. The frameworks within which the work is carried out are indicated. Achieves results through collaboration, communication and organizational skills, attention to details and quality orientation. Performs operational, supporting and organizing activities according to established procedures. Chooses the proper alternative within bandwidth of procedures, in case of deviating circumstances. Main tasks and responsibilities include: Execution of IT demand management processes (incidents, service requests, etc.) Triage of new requests to the IT Service Desk. *** line support for all IT Service Desk requests through to resolution or escalation. Attempted resolution of uncommon requests that are not fully documented but within confidence and authority level. Escalation to IT Service Specialist - Line 2 for requests that require more specialized knowledge. Creation of draft knowledgebase articles from learnings. “Hands on” support of IT assets, where appropriate and required.
Qualifications Bachelor's degree in related field. At least 2 years of experience Good communication skills, both written and verbal in English.
Location The role will be located at our (Shanghai office in the Minhang) district.
