Job Description
In your new role you will:
61Serve as regional expert and primary interface for quality deviations in assigned products (Smart Power)
61Lead 1st-line defense for complex customer complaints, ensuring fast resolution and effective communication
61Drive problem-solving (8D, Failure Analysis) and coordinate cross-functional teams for escalated cases
61Act as technical specialist to support quality marketing and design-win activities
61Understand customer quality requirements (CSR) and align Infineon’s performance to exceed expectations
61Mitigate risks (safety, financial, reputational) by ensuring robust containment/corrective actions
61Optimize customer return analysis processes and reduce non-IFX-owned cases
61Build strong customer relationships through regular visits and proactive feedback
61Monitor quality trends, initiate global improvements, and document lessons learned
61Train/mentor junior CQMs and customer teams on technical topics
职位要求：
Your Profile
You are best equipped for this task if you have:
61Technical degree (e.g., Electrical Engineering) or equivalent apprenticeship with extensive experience
6110+ years in Quality Management, FAE, or semiconductor manufacturing
61Deep knowledge of Infineon products and customer applications; proficiency in problem-solving tools (FTA, Fishbone, DOE)
61Understanding of market standards (IATF-16949, JEDEC) and customer manufacturing processes
61Ability to mentor teams, moderate cross-functional discussions, and manage multi-site projects
61Capablility of resolving high-complexity issues with global impact
61Fluency in English; adept at translating technical details for diverse audiences (customers, internal teams)
61Conflict resolution, negotiation, and adaptability across hierarchy levels
61Willingness to travel (customer visit)