84 Purpose of the Position
Insides sales for IP SC-CN, at least handle 2M CHF orders per year

84 Main Tasks

83 Sales support
61 3C&White goods markets information collection
61 Admin team task: quotation;order record(CRM/SAP),,commission, agent coordination,technical & producst consultation.
61 Create leads and push OSR to follow leads timely
61 Set up market price of IPC-CN, discount control process
61 Set up in-house sales process, sales admin will be responsible for simple/duplicate orders.
61 Monitor and Optimize sales process, make sure that all sales behavior is appropriately according to internal group policy, set up related ISO documents.
61 As key account of SAP, follow SAP SD process, and provide suggestion to SAP report…
61 Promotion information collected & agent selling channel control, try beter to make the sales market fair and transparent.
61 Stock management together with SBF team leaders and SPC.
61 Remind payment on A/R list, category the customer by credit rating
61 Handle customer compains

83 Sales reporting and analysis:
61 Cooperate with commercial team to collect and validate the sales data, publish the report, develop the sales performance tracking report system,provide the analysis report to management team.
61 Interact with sales, trade marketing, marketing to understand demand forecast drivers according to the market situation.
61 Analyze historical sales and forecast building blocks to enhance the forecasting process and improve forecast accuracy
61 Statistical monthly incoming order,revenue.

83 Internal support:
61 Manager & monitor end user certification.
61 Manager & follow up loan & demo equipment with sales/service team
61 Provide suggestion to contracts & make sure all the contracts are follow global sales rules.
……

83 Service Support:
61 Contact window between sales & service
61 Order process for service order, collect service process policy/FSE reports/login in documents.
61 Build up customers’database,optimize customers’ classification
61 ……

CRM support
61 Support sales manager to maintain key project into CRM system, provice CRM related Training & support to sales team.
61 Responsible and accountable for CRM data quality and process optimization.
61 Coordinate support activities and identify solutions for complex issues.
61 Support CRM implementation of growth initiatives
61 Monthly report for CRM activities.

83 Other Jobs assigned by Line Mananger

84 Competencies
84 At least 3 years sales/support experience in industry. Experience in European company will be preferred
84 SAP experience will be preferred.
84 Knowledge experience and proven track record in Customer Relationship Management (CRM)
84 Willing to learn with fast learning process
84 Outstanding communication, presentation and commercial negotiation skills
84 Self-motivated, flexible and good team player

84 Requirements Profile
84 Minimum bachelor degree, major in trading & business is preferred
84 Exceptionally energetic, dynamic personality with a sense of urgency, strong and comprehensive understanding of multi-product, solution selling
84 Effective interpersonal skills
84 Good English skill in written and spoken