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Customer Service Officer客服专员
6-9千·13薪
人 · 本科 · 1年及以上工作经验 · 性别不限2025/07/25发布
五险一金专业培训节日福利带薪年假员工旅游定期体检周末双休补充医疗保险

共和新路3400号2幢3层

公司信息
西迪士质量检测技术服务(上海)有限公司

外资(欧美)/150-500人

该公司所有职位
职位描述
Activity description:
To assist commercial team for daily activity under the responsibility of commercial manager

Detail of responsibilities:
- Prepare and send quotations
- Support the Sales Team in their daily organization and activities
- Handle daily requests/inquiries from clients (suppliers, brands)
- Send price lists
- Send request forms (Lab, Inspections) and relevant information (address, sample size needed, other needed documentations…)
- Reply inquiries and general questions (turnaround, services, organization)
- Follow-up technical inquiries with Technical Support Team
- Follow-up invoice and bad debts
- Keep client and prospect databases updated (CRM)
- Maintain and communicate the Team’s weekly reports and weekly schedules
- Collect and centralize all information (supportive documents, offers, meeting reports…) related to each customer account and keep related databases updated
- Set-up final lay-out for client offers and for seasonal/yearly activity updates
- Set-up final lay-out of client activity reviews (before meetings by Sales Executives)
- Help in preparing clients/prospects meetings for Sales Executives (printing documents, organizing transportation, hotel booking, searching for basic info regarding companies…)
- Organize emailing for prospects/clients on specific topics (in cooperation with Sales Executives)
- Prepare for Trade Shows to which CTC will participate as exhibitor or as visitor (invitations, specific communication, emailing…)
- Participate in monthly sales meetings
- Support communication between Sales Team and Technical Departments (Lab, Inspections)

Requested skills:
- Bachelor's degree or above
- Good command of oral and written English
- Good communication skills and team spirit
- Familiar with office software

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