岗位职责:
Key responsibility 1 – Operations Management

· Develop and implement standardized operational procedures to ensure consistent service quality

across all stores. Design and deploy innovative operational tools and systems to enhance efficiency

and streamline workflows.

· Manage relationship with store suppliers, overseeing negotiations, quality control and cost.

· Assist stores in handling administrative tasks, such as inventory management, compliance

documentation and resource allocation.

· Serve as the primary liaison between stores and the headquarters, facilitating seamless

communication and ensuring alignment with HQ strategies and directives.


Key responsibility 2 – Performance optimization

· Analyze key performance indicators, sales data and competitor performance to identify trends,

opportunities, area of improvement and develop targeted action plan.

· Devise and execute strategies to enhance sales performance, productivity, and overall business

efficiency.

· Oversee the Mystery shopper program and NPS, using insights gained to drive service excellence

and customer satisfaction.


Key responsibility 3 – Customer Relationship Management (CRM)
Collaborate closely with Retail Managers to analyze CRM data, uncovering customer insights and

segmentation opportunities.

· Support the planning, execution, and evaluation of CRM campaigns, aiming to increase customer

retention, engagement, and lifetime value.

· Provide data-driven recommendations to optimize CRM strategies and enhance overall customer

experience.
任职要求:
· Bachelor’s degree holder with 3 year working experiences in retail operations field, luxury retail

background is a strong plus. Well organized, multi-task and problem solving

· Proactive mindset and willing to take initiatives. Results-oriented with a track record of driving

operational efficiency and business growth

· Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, BI platforms).

· Excellent communication and leadership abilities, with proven success in cross-functional

collaboration.

· In-depth knowledge of CRM systems and best practices.

· Good command of MS Office and fluent in English