- Be responsible for the day-to-day work within the team and ensure the timely and proactive communication with customers and other related parties
- Ensure the daily excellent service provided and the KPI met
- Have a detailed knowledge of each customer requirement and SOP, ensure operation is conducted in accordance with the SOP
- Be able to manage the data input quality in system
- Timely communicate and maintain good relationship with destination client owner.
- Proactively work to reduce risk and potential claims. Ensure proper and timely follow-up in case of irregularities
- Any assignments from direct manager