Scan Global Logistics, one of the supply chain companies operating worldwide, designs and implements industry leading solutions for large and medium-size national and multinational companies.
麦兰威典国际货运代理有限公司是一家提供全球化供应链服务的国际公司。为全球多家大型和中小型企业提供物流设计方案和操作实施。
In China, Scan Global Logistics is very well presented with rapid business expansion throughout Mainland China.
在中国大陆，”麦兰威典”表现卓越，业务发展迅猛。
Logistics is a people business. At Scan Global Logistics China, we foster an excellence culture, but without our employees it would mean absolutely nothing. Our employees are passionate, committed and understand live supply chain excellence. In return, we recognize their efforts, empower them to be supply chain masters and encourage a culture of collaboration.
物流行业是以“人”为核心的行业。在”麦兰威典”中国，我们的团队文化优秀，但如果没有我们员工的辛勤付出，我们不会成为卓越的团队。我们员工热情真诚，对工作严谨负责。我们认可员工的努力工作，为他们提供专业培训，鼓舞营建合作的文化环境。
In order to secure our further sustainable and qualitative growth, we are looking for employees in various areas.
为了保证我们的长期发展和业务的迅速增长，我们正在招募如下岗位空缺，


SEA IMPORT CUSTOMER SERVICES 海运进口客服


Your Task
Customer service representative who is handling sea import shipment into Shanghai station coverage.
Work with origins, gateway, Customs broker, trucker to ensure the import shipments are smmontly customs cleared and delivered to consignee on time.
客服人员负责海运进口货的日常操作，与起运港、入境口岸、报关代理、车队保持紧密的合作关系，确保货物能顺利完成进口清关事宜并及时送达货物。


Responsibilities
Receive and check pre-alert to be prepared for incoming shipments. 接收并核对预报信息。
Confirm arrival status and send arrival notice to consignee on time. 确认货物到达信息，及时发送到货通知书给收货人。
Coordinate Customs clearance process. 协调配合好进口清关手续。
Arrange door delivery. 安排好送货事宜。
Provide timely shipment status update to customer. 及时向客户更新货物操作的最新状态。
Prepare and send report to Customer if required. 根据客户的需求，准备并发送相关统计报告。
Confirm billing details (revenue and cost) for each shipment, and responsible for fixing any billing issues with origin. 做好每票货的账单确认工作，负责与海外沟通并解决账单问题。
Other works arranged by department manager部门经理安排的其他工作。


We Expect
College graduates and above大专及以上学历
Minimum 3 years related experience in sea import customer service and/or operations in multi-national freight forwarders 3年或以上国际货运代理代理海运进口客服或操作工作经验
Good written English, oral English capablility, be able to communicate with foreigner良好的英语书写及口语能力，能流利的与外国代理及同事沟通交流。
Good PC skills especially in MS Excel 良好的电脑技能运用，尤其是Excel表格的使用。
Good communication skills良好的沟通交流技能
Experience in both sea and air is preferred海空都有经验者优先


We Offer
Competitive salary and benefit package 良好的薪酬和福利体系
Internal job transfer opportunity 建有内部轮岗体系
Talent development program 完善的内部培训机制
Inspiring work environment and culture for career building 积极向上的工作环境和团队文化