What You’ll Be Doing
? Presale service including customer account set up, quotation and part details checking.
? Manage customer open orders: confirmation, modification, cancellation and resolve discrepancies with outgoing deliveries.
? Communicate with Asset and third-party vendors and the customers daily regarding the supply situation.
? Manage compliance with export rules for controlled products, including preparation of export licenses.
? Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
? Communicate with the customers regarding order confirmation, shipping and tracking information.
? After-sales service: Analyze, escalate, and take appropriate action on Shortages/damages.
? Handle other related affairs arranged by manager.

What We Are Looking For
? Bachelor’s degree
? Customer oriented with customer service background. Adaptability, resourcefulness, problem solving and superior multi-tasking capabilities.
? Good communication skills via chat/phone calls and emails with internal teams and external customers.
? Willing to work in a challenging and multicultural environment.
? Fluent English both in speaking and writing
? Aggressive, independent, proactive, hard-working, service-oriented, and well-organized
? Experience in Oracle and Salesforce is preferred.