Reporting to Customer Quality (CQ) Manager, you will work as Sr. Customer Quality (CQ)Engineer to be the Customer’s key contact and interface for all quality related aspects and fully responsible for handling customer quality complaints in this region. Work globally and closely with factory, engineering, sales & marketing, technical teams, and external customer to address the quality issue with corrective actions.
About the job:
61 Act as focal point for all quality related customer communications like quality complaint and inquiries
61 Work with customers to verify and understand the device and system level issues
61 Address customer issues to internal team and drive solution for customer
61 Update customers in a timely manner regarding to the status of the quality issues or inquiries till close
61 Based on customer communication and data analysis, propose focus to plant for any improvement opportunity on product quality
61 Work with plant to organize customer audit for quality issue related. Involvement into key customer audit for qualifications and surveillance etc.
61 Collect and pass customer specific request to plant team/global QMS team and support the review, execution to drive better customer satisfaction
61 Lead continue improvement on key customer’s quality score or satisfaction level
About candidate:
61 Degree Required (B.S. in Engineering min): Engineering (Manufacturing, Electronics or Mechanical Engineering highly preferred). Most products are power and circuit protection devices.
61 5+ total years in Quality, Manufacturing, or Engineering function (min). Sr Engineer desired is 8 Years (min), experiences with manufacturing / surface mount process is an advantage.
61 3+ years in Customer Quality Engineering with Root Cause Failure Analysis knowledge and exemplary direct customer support skills,
61 Strong Analytical and Problem Solving Skills
61 Knowledge of electronics, electrical, or mechanical assemblies.
61 Knowledge of manufacturing principles and manufacturing engineering techniques
61 Working knowledge of quality tools including cause-and-effect diagram, FMEA, 8D, chart, histogram, pareto chart, SPC, control plan,…
61 Knowledge on ISO9000 / TS16949 / IATF Standards desired; automotive experience is a positive.
61 Audit experience – Internal and/or external; VDA certified preferred.
61 Proficient in MS Office suite
61 Strong Customer Management Skills - Able to interface effectively from engineering to senior management level.
61 Able to multi-task, prioritize, and work under pressure at times.
61 Excellent verbal and written communication skills, able to provide quality interface at any level.
61 Previous experience with multinational corporations (MNC) is an advantage
61 Good understanding of and able to communicate in English (90%). Knowledge in other language is an advantage
61 Team oriented and responsive
61 Technical expertise in electronics, quality, or manufacturing engineering discipline for Senior level
61 Willing to travel regularly (mainly local, with overseas occasional) for the job as needed