工作职责：
Customer quality complaint handling
1 Customer complaint initial check，on site investigation
2 Quick initial response or containment actions for customer
3 Publish complaint to TE manufacturing plant and timely follow up
4 Internal 5D/8D driving / evaluation / on time deliver to customer
5 External 8D release and report to customer
6 Timely progress tracking, update and in time escalation
7 D6/LL/RA/CTP verification to make sure 8D effective closure
General quality topics coordination (internal & external)
1 Green scorecard driving with responsible key customer
2 Coordinate Training/Meeting/Audit customer requested
3 Support quality contract/quality targets review
4 Quality alert coordination between source and customer
5 Coordinate quality documents requested by customer (PPAP...)
6 Customer visit, CTP identify, proactive customer reporting & quality workshop…coordination&lead
任职要求：
Education
教育背景
- Bachelor degree, major in science and engineering related preferred
Qualification & Certification
资质证书
- CET-4
- ISO/IATF certifications
Experience
工作经验
- 5 years’ experience in Automotive quality related function;
Technical Skill & Competencies
专业能力
- Proficient in written and oral English;
- Good communication skill, integrity, accountability, logical, self-motivated, ability to work under pressure;
- Good understanding of Automotive customer’s requirement / expectation;
- Good interpersonal skill;
- Good independent thinking and driving capability.
- Coordinate / handle for customer audit /quality visit, quality related request, problem solving.
- Handle critical issues, coach or lead task force for critical issues if need
- Understand the access and Settings of the customer portal.
- Familiar with customer specific requirements.
- Know the specific requirements of customer Scorecard.
- Engineering knowledges: GD&T, Automotive product & application specification
- Knowledges of audits like VDA6.3
- Quality tools: 8D, PDCA, FMEA, CP, SPC, MSA, Audit, 6 Sigma, APQP
Quality data analysis and reporting
1 Maintain customer quality data in system/worksheet
2 Data analysis and reporting
New project involvement and safe launch support
1 Support AQ to perform on-site CTP identify/matching during new project launch
2 Evaluate and feedback the readiness of mass production