* What we are looking for:
- We’re looking for an excellent, customer-oriented Sentronics Field Service Engineer who will be responsible for Nova’s products customer service, reporting to Nova’s service manager.
- The Field Service Engineer is an importance role responsible for tool installation and resolving issues customer encounter, ensuring Nova tool has a good condition and high utilization to support customer manufactory. This position involves deep analysis of technical issues, prevention plans, and effective communications, as well as the customer satisfaction and implementation of CIP to drive stabilization, productivity, and sustainability in the customer site.
* What you will be doing
- Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
- Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
- Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
- Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
- Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
- Assist in new equipment integration, “add-ons,” and upgrades.
- Provide feedback to the headquarters based on experience gained with customers.
* Requirements:
- Bachelor’s degree related to Semiconductor / Engineering industry.
- Work on standby and oversea support if need.
- Prior experience in semiconductor industry would be an advantage.
- Proficient in English.
- Fresh graduates are welcome.
- Good communication skills, team player, service oriented.
- Ability to work cooperatively in a team environment, and under demanding timelines.
- Proactive with a hands-on approach.
- Positive attitude and able to work independently.
以下就业困难人员优先面试：
1）大龄失业人员；2）零就业家庭成员；3）低收入困难家庭成员；4）享受低生活保障家庭成员；5）35岁以下且处于实际失业状态1年以上的