Job Description
Responsibilities
61 Conduct on-site installation of complexed equipment and follow testing procedures to ensure working order accurately
61 Conduct on-site scheduled planned maintenance visits
61 Provide fixing and repair support for customers and other field service personnel
61 Develop positive working relationships with customers, system users and company personnel
61 Complete and submit field service reports
61 Provide training for users on system maintenance Feedback to product quality teams
61 Provide appropriate input in writing updating and correcting various Thermo Fisher microscope system documentation
61 Have mentorship for various reports including identifying and isolating problems with system
61 Act as a subject guide and resource for training
Position Requirements
61 Typically, a university degree is required and an advanced degree is preferred, or a combination of education and experience that demonstrate the required skills.
61 Typically requires >1 year hands on technical experience installing, fixing, repairing and calibrating complexed analysis tools such as SEM, TEM, FIB or similar systems.
61 Excellent interpersonal communication skill
61 Prove ability to fix complexed systems and subsystems down to component level
61 Able to read and interpret schematics
61 Familiar with UHV phenomenon and technology
61 Experience famous service organizations within a medium to large scale company, providing support to equipment customers is preferred
61 Superior influencing and leadership skills is preferred