About the Job
Act as focal point for all quality related customer communications like quality complaint and inquiries
Work with customers to verify and understand the device and system level issues
Address customer issues to internal team and drive solution for customer
Update customers in a timely manner regarding to the status of the quality issues or inquiries till close
Based on customer communication and data analysis, propose focus to plant for any improvement opportunity on product quality
Work with plant to organize customer audit for quality issue related. Involvement into key customer audit for qualifications and surveillance etc.
Collect and pass customer specific request to plant team/global QMS team and support the review, execution to drive better customer satisfaction
Lead continue improvement on key customer’s quality score or satisfaction level

About You
5+ total years in Quality, Manufacturing, or Engineering function (min). Sr Engineer desired is 8 Years (min).
3+ years in Customer Quality Engineering with Root Cause Failure Analysis knowledge and exemplary direct customer support skills.
Strong Analytical and Problem Solving Skills
Knowledge of complex electronics, electrical, or mechanical assemblies.
Knowledge of manufacturing principles and manufacturing engineering techniques
Semiconductor experience in quality, engineering, or manufacturing preferred
Semiconductor knowledge or experience (simple power protection devices, fab process general knowledge, silicon failure analysis tools, and failure modes) desired.
Working knowledge of quality tools including cause-and-effect diagram, FMEA, 8D, chart, histogram, pareto chart, SPC, control plan,…
Knowledge on ISO9000 / TS16949 / IATF Standards desired; automotive experience is a positive.
Audit experience – Internal and/or external; VDA certified preferred.
Proficient in MS Office suite
Strong Customer Management Skills - Able to interface effectively from engineering to senior management level.
Able to multi-task, prioritize, and work under pressure at times.
Excellent verbal and written communication skills, able to provide quality interface at any level.
Previous experience with multinational corporations (MNC) is an advantage
Good understanding of and able to communicate in English (90%). Knowledge in other language is an advantage
Team oriented and responsive
Technical expertise in electronics, quality, or manufacturing engineering discipline for Senior level
Willing to travel regularly for the job (as needed)