1.Accurately and efficiently enter customer’s information and sales orders into the database.
准确有效的把客户信息和销售订单输入到公司数据库里
2.Reply sales orders information to customer, arrange shipment issue reasonably.
将销售订单信息邮件回复客户,合理安排发货事宜
3.Keep the telephone/E-mail/instant message to record and pass customer’s information to relation people accurately and efficiently.
准确有效的接听客户电话,回复客户邮件及即时信息,并记录传递相关信息
4.Cross-functional communication with engineering/after-sales/production/ financial depts., etc.
与工程/售后/生产/财务等部门进行跨部门交流
5.Maintaining and growing existing customer business by providing outstanding service.
提供优质客户服务及体验来维持和发展现有客户生意
6.After sales service, ability to follow up with customers regarding simple customer compliant, RMA issue.
售后服务，能和客户沟通处理简单的客户投诉，退货事宜
7.Complete other affair assigned by sales person/manager.
完成销售人员/经理交办的其它工作