岗位职责：
职位概述 – Customer Service 客服
- Maintain all the sales orders and make sure delivery of the qualified goods in time
- 维护所有的销售订单，确保及时交付合格的商品
- Coordinate with internal department to ensure high-quality customer service
- 与内部部门协调，确保高质量的客户服务

Responsibilities职责
- Responsible for RFQ, quotation, contracts and follow up with sales
- 负责RFQ、报价、合同和跟进销售
- Receive and handle customer enquiry, confirm order schedule with planner and feedback to customer
- 接收和处理客户咨询，与计划员确认订单时间表，并向客户反馈
- Release notifications to related department for receiving and delivering goods
- 向相关部门发布收发货通知
- Follow up production schedule and arrange delivery time, especially coordinate for special delivery with corresponding departments.
- 跟进生产进度，安排交货时间，特别是与相应部门协调特殊交货。
- Cooperate with internal departments to move on the new project
- 与内部部门合作推进新项目
- Coordinate with logistics for transportation for orders requested
- 与物流部门协调所需订单的运输
- Prepare the statement of account & invoice to customer, and follow up the payment
- 准备对账单和发票给客户，并跟进付款
- Forecast report analysis and do the improvement based on the reason
- 预测报告分析并根据原因进行改进
- Maintain the good business relationship with customer, and update the sales offer accordingly to the related parts changed
- 与客户保持良好的业务关系，并根据相关零件的变化更新销售报价
- Very familiar with customers and finding opportunities for new projects
- 非常熟悉客户并为新项目寻找机会
- Handle customer complaint and customer satisfaction survey
- 处理客户投诉和客户满意度调查
- Other tasks assigned by the manager
- 经理分配的其他任务

Must Have Qualifications & Attributes 必须具备资格和属性
- At least BA, BS, BSc (or equivalent), preferably in liberal arts;
- 至少文学学士、理学学士、理学士（或同等学历），文科优先；
- > 1 years’ experience as customer service within an international company
- 1年以上国际公司客户服务经验
- Strong affinity with office-software
- 对办公软件有很强的处理能力
- Team player, fast learner and open for challenges in a changing environment
- 团队合作，学习速度快，在不断变化的环境中乐于接受挑战
- Eager to grow the company as a team player
- 渴望作为团队成员发展公司
- Strong communicator with internal as well as external structures
- 强大的内部和外部结构沟通能力
- Being able to challenge other and question directions if necessary
- 在必要时，能够挑战一些问题
- Problem solving mindset
- 解决问题的心态
- Perfectly fluent in English & Chinese
- 中英文流利