Department: Customer Service
Reports To: Direct report to Manager, APAC Sales and Business Development
Position Location: Wujiang District, Suzhou City

I. COMPANY OVERVIEW

Founded in 1889, Selig Group is a global leader in the design and manufacture of closure liners and flexible packaging for food, beverage, pharmaceutical, health care, personal care, household and industrial applications. Selig is known for its technical innovation, quality products and exceptional customer service. Selig’s global footprint includes operations in the United States, Canada, China, France, Switzerland and the United Kingdom and is supported by a global sales network. Selig is owned by CC Industries (CCI), the Chicago-based management company for the Crown family’s portfolio of operating companies. Selig is well-positioned for continued growth and profitability this year and beyond.

II. PURPOSE OF THE POSITION

The purpose of this position is to assist the sales manager in dealing with the daily work of business, and assist to improve the department process to serve the enterprise development more effectively.

III. GENERAL DUTIES, RESPONSIBILITIES AND AUTHORITIES:

1) Handle sales calls and customer enquiries by phone and email
2) Be the *** point of contact for Selig’s customers in nominated areas
3) Work closely with the sales, technical colleagues to ensure that external & internal customers’ needs are met in a timely & efficient manner
4) Carry out administrative tasks, including daily order processing, monthly Invoicing/payment collection arrangement based on different payment terms of customers.
5) Assist the Sales Manager in requesting and sending quotations and samples.
6) Prepare sales summary information/data collection and assist the Sales Manager in preparing for customer visits
7) Liaise with other Selig departments to meet customers’ requirements as required
8) Promote, introduce and reinforce best practice in the customer service team, adopting & sharing best practice from/with other Selig sites
9) Occasional attendance at monthly or quarterly sales meetings.
10) Preparation of reports
11) Maintain strong cross functional relationships within the company to maximize our customers’ experience
12) Receiving orders for export goods, notifying production, shipping, customs declaration and other operations.


IV. EDUCATION, EXPERIENCE & SKILLS

1) Educations
a) College degree or above.
2) Experience, skills and knowledge
a) More than two years freight forwarding experience; More than six years of foreign trade operation experience; More than three years sales experience;
b) Good English listening, speaking, reading and writing skills;
c) Have strong overall planning and coordination ability, and be able to handle domestic and foreign trade and sales related affairs independently;
d) Be proficient in using all kinds of office software;
e) Packaging experience needed

职位描述：客户服务
部门：客户服务部
报告对象：直接向亚太区销售及业务发展经理报告
职位地点：苏州市吴江区

一、公司概况
Selig集团成立于1889年，是一家领先的全球包装公司。Selig是设计和制造食品、饮料、制药、医疗保健、个人护理和工业应用的高度工程化密封解决方案的领导者。Selig在生产用于各种食品和消费者应用的专用叠片方面也是一家受人尊敬的领导者。Selig的全球业务包括在美国、加拿大、英国、法国、瑞士和中国的业务，并由全球销售网络提供支持。
Selig由总部位于芝加哥的Crown家族运营公司投资组合的控股和管理公司CCI所有。

二、 职位的目的
该职位的目的是协助销售经理处理日常业务工作，并协助改进部门流程，更有效地服务于企业发展。

三、 一般职责、责任和权限：
61通过电话和电子邮件处理销售电话和客户查询
61成为Selig客户在指定地区的联系人
61与销售和技术同事密切合作，确保及时有效地满足外部和内部客户的需求
61执行行政任务，包括日常订单处理，基于不同客户付款条款进行月度开票和收款确认与执行。
61协助销售经理索取和发送报价和样品。
61准备销售摘要信息/数据收集，并协助销售经理为客户拜访做准备
61与Selig其他部门联络，以满足客户的要求
61在客户服务团队中推广、引入和强化***实践，采用并与其他Selig网站分享***实践
61偶尔参加月度或季度销售会议。
61报告的编制
61在公司内部保持强大的跨职能关系，***限度地提高客户体验
61接收出口货物订单，通知生产、运输、报关、运输和其他操作

四、 学历、经验和技能
1） 学历
a） 本科及以上学历。

2） 经验、技能和知识
a） 两年以上货运代理经验；六年以上外贸经营经验；三年以上销售经验；
b） 良好的英语听说读写能力；
c） 具有较强的统筹协调能力，能够独立处理国内外贸易及销售相关事务；
d） 熟练使用各类办公软件；

包装行业经验优先